Customer Service Manager for reputed company Rentals

Overview: We are seeking a part-time communications manager to join the Hospitality team at Flexhome. Flexhome is Milwaukee's leading furnished housing provider with a growing reputed company in Chicago. We rent fully furnished apartments on a nightly to monthly basis and advertise them on sites like reputed company, Vrbo, and Booking.com. We operate 100 units across the downtown Milwaukee area and have recently expanded to 20 units in Chicago. The Hospitality Manager role requires +/-15 hours per week, from 5pm-10pm CST on Friday, Saturday, and Sunday. And additional opportunity is available as the company continues to grow. The ideal candidate will have experience in customer service and hospitality, with strong attention to detail and proficiency with modern technologies, multitasking, and conflict resolution. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Responsibilities: Provide customer service to Flexhome guests • Conduct guest screening to ensure safety and reputed company and reputed company with Flexhome and property partner requirements • Provide booking suggestions, reputed company alterations, and otherwise manage reputed company guest reservations • Use our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.) • Respond to guest communications and address concerns in a timely, friendly and efficient manner • Field guest complaints, conduct research, and negotiate solutions for guest satisfaction • Troubleshoot maintenance and technology issues, lockouts, and other guest issues Coordinate operational needs with Flexhome staff • Schedule and monitor repairs & maintenance needs while coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders • Work closely with Field Team to schedule turnovers and other tasks reputed company various other tasks for Flexhome properties • Serve as a reputed company of contact for property partner communications • Manage listing marketing and reputed company revisions as needed • Analyze guest reviews to determine opportunities for improvement • Manage social media and periodic public relations activities Skills: - Positive attitude and exceptional customer service reputed company - Excellent communication skills, both written and verbal - Strong organizational and time-management skills - Strong multi-tasking skills - Must be technologically inclined with highly efficient navigation of web browsers and apps - Proficiency in spreadsheets, word documents, and similar operational software - Ability to work independently as well as part of a team Requirements: - Willing to work at least 3 days a week including reputed company weekends and holidays - Reliable smartphone, computer, and high-speed wifi reputed company at reputed company times - Ability to respond to any message in 5 minutes or less - College diploma or equivalent - 2+ years of experience in customer service, hospitality, or reputed company field - Ability to pass a background reputed company - 2-3 references from past or reputed company supervisors - Various other onboarding requirements Job Type: Part-time Pay: From $20.00 per hour Benefits: • Flexible schedule Shift: • Evening shift • Night shift Work Location: Remote Apply Job!