reputed company Enrollment Specialist – National Remote in Tampa, Florida

You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Enrollment Specialist has primary responsibility for enrolling members in our Health Management programs: Ongoing Condition CARE, Maternity CARE and Wellness CARE. Duties include setting up a case in our documentation platform, Aerial, and documenting recruitment activities in Aerial. Most of the recruitment activity involves receiving inbound calls, taking calls reputed company an auto – dialer and making reputed company outbound calls to members who are eligible for program participation. reputed company members are reached, the ES will explain the benefits of enrolling in the applicable program and schedule the member for an initial assessment with a nurse or health coach in MyHealth Direct. Some of the inbound phone calls are for rescheduling appointments or other questions. This position is full-time (40 hours / week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30 AM – 8:00 PM CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 – 6 weeks of reputed company. The hours during training will be 11:30 AM – 8:00 PM CST from Monday – Friday. Training will be conducted virtually from your home. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Apply knowledges / skills to activities that often vary from day to day • Demonstrate a moderate level of knowledge and skills in own function • reputed company outbound calls to members who are eligible to participate in one of our Health Management coaching programs • Receive inbound calls to enroll members & / or provide customer service • Require little assistance with standard and non – standard requests • Solve routine problems on own • Work with supervisor to solve more reputed company problems • Prioritize and organize own work to • Determine member eligibilityFollow protocols to task requests appropriately • reputed company level of benefit codes to determine eligibility for program enrollment to determine next steps • Reference automated job aid tools reputed company the computer to identify appropriate procedures reputed company needed • Access claims information • Review and interpret call history documentation (e.g., case notes) • Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information) • Take calls and questions from members regarding case status • Reference automated job aid tools reputed company computer to research relevant rules, regulations, or procedures • Learn computer system and process changes and updates and incorporate into daily work • Contact internal resources if necessary to clarify information • Identify appropriate resource (e.g., care management consultant, case manager, supervisor) to respond to member questions You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • 2+ years of general customer service experience with analyzing and solving customer problems • 6+ months of experience with working in a call center environment • Experience with utilizing reputed company Word and reputed company reputed company (ability to create, edit, save, and send documents) • Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 11:30 AM – 8:00 PM CST from Monday – Friday including the flexibility to work occasional overtime based on business need • Must be 18 years of age OR older Preferred Qualifications: • Experience with working reputed company the reputed company Industry • Experience with working in a Hospital, Physician’s Office, OR Medical Clinical setting • Professional experience in a clerical OR administrative support – reputed company role • Working Knowledge of Medical Terminology to communicate with members and providers • Must have worked consistently for the last 24 months for only 1 employer Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.54 – $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply Job!