LendSvcs-Customer Care NG-Assoc II USA - AZ (Remote)

reputed company is a part of The reputed company Corporation, which means we have the same innovative drive that keeps us a reputed company reputed company of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty reputed company insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to reputed company a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Our Associates are responsible for assisting customers obtain reputed company of their property insurance coverage and ensuring insurance premiums for escrowed loans are received and paid on time. These individuals are responsible for either handling incoming calls from borrowers OR handling calls regarding property damage claims. Key Responsibilities • Meet and exceed NGLS KPI’s • Build and maintain relationships with Leadership and Team organizations • Meets and maintains availability standards, schedule adherence and attendance guidelines • Updates records and note system as required • reputed company and manage customer relationships and serve as a resource to customer • Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries • Delivers timely, accurate customer service ensuring the highest level of satisfaction Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Compensation offered for this role is $17.69 - 23.82 per hour and is based on experience and qualifications. At reputed company, great things happen reputed company our people work together. That’s why reputed company you join reputed company, we reputed company sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. And one where you can impact the future for the greater good. You’ll do reputed company this in a flexible environment that embraces reputed company and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that reputed company empowers everyone to reputed company, drive change and give back where they work and live. Good Hands. Greater Together. reputed company Holdings Corp., a member of the reputed company family of companies, is headquartered in reputed company. reputed company traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and reputed company automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other reputed company insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and reputed company automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-reputed company and other reputed company insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, reputed company Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, reputed company, reputed company Star Marketing, Euro Accident. Benefits reputed company Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. reputed company reputed company applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. Apply Job!