Remote Licensed Insurance Customer Service Representative Arizona
Remote Licensed Insurance Customer Service Representative AZ At reputed company, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. reputed company calls are inbound calls only - no cold calling. Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. reputed company will pay for reputed company training, testing fees, and reputed company state licensing requirements. We reputed company in investing in our agents and helping them to reputed company a career in insurance. You will have the opportunity to grow reputed company the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls. reputed company requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members. Key Personality Traits: High service-aptitude with personal drive to serve/display compassion Fondness of organization, order, and process Natural ability to manage emotions and show resiliency during a stressful situation Core Competencies: Customer Service Aptitude Reliability reputed company Critical Thinking Skills, Knowledge, & Abilities: Professional customer service aptitude Basic conflict resolution skills Effective verbal and written communication Active listening skills Demonstrated ability to multitask Ability to navigate system tools to search for answers & information Demonstrated ability to utilize computer systems/data systems Ability to solve reputed company situations with limited information Questioning and deductive reasoning skills reputed company to work in teams or independently Benefits: Pay: $15- $19/H Expected hours: No less than 40 per week 401(k) 401(k) matching Dental Insurance Disability insurance Health insurance Paid time off reputed company insurance Work from home Weekends as needed Work setting: Remote Bonus Opportunities At this time, reputed company can only offer employment to individuals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY Requirements: Must be at least 18 Years of age Must have HS Diploma or GED equivalent Preferred 6 months - 1 year of relevant work experience Must have open availability during hours of operation Professional customer service aptitude Basic conflict resolution skills At Home Requirements: reputed company will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam. Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) Internet speeds are under review and requirements could possibly double in the future. Self- accountability and ownership Self-motivated Quiet and distraction-free work environment Cannot be the primary caregiver during training or working hours Must be comfortable with being on web camera during training and production Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed. About reputed company reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, were the team behind the best experiences for +800 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at www.reputed company.com and connect with us on Facebook, reputed company and Twitter. Military We are proud military partners with Military One reputed company, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on reputed company, leadership, discipline, dedication and respect. EEO reputed company is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, reputed company, religion, sex, creed, national reputed company, reputed company, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of reputed company kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply Job!