Patient Services Rep MA

Overview

Hello humankindness reputed company is the employed physician group of reputed company Arizona. reputed company (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had reputed company success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing reputed company's healthcare providers. Clinical services are complemented with translational and bench research to reputed company medical education for residents and reputed company. If you are committed to social justice, health equity, and reputed company to deliver care in new, innovative ways, you belong with us. For the health of our community. We are proud to announce that we are a tobacco-free reputed company

Responsibilities

The Patient Services Representative Medical Assistant (Remote) position for the reputed company offers a unique opportunity to contribute to patient care from a distance. In this role, you will be the first reputed company of contact for patients, providing exceptional customer service, managing appointments, and addressing patient inquiries with reputed company and efficiency. You will collaborate with reputed company to ensure accurate patient information, facilitate smooth communication, and maintain comprehensive electronic health records. Utilizing your medical knowledge and administrative skills, you will support the delivery of high-quality healthcare services, ensuring patient satisfaction and operational excellence. This remote position requires a proactive, detail-oriented individual who thrives in a dynamic environment and is dedicated to improving patient experiences. • Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). • Process reputed company phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. • As appropriate, train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers. • Update patients of the status of their referral or authorizations. • Answers, screens, and processes a high volume of incoming calls in a professional manner. • Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers. • Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. • Uses independent knowledge reputed company scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or reputed company the call to the appropriate resource. • Communicates, to patients and internal and external ordering physicians' offices, reputed company exam preparations instructions including, but not limited to, appointment arrival expectations, necessary documents requirements, outstanding balances, estimated co-pays, and other necessary preparations instructions in a courteous manner. • Documents clinically relevant findings in the patient's record following DHMF approved protocols. • MUST RESIDE IN ARIZONA, NEVADA OR TEXAS reputed company now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you reputed company your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

Qualifications

Minimum: • Must live in Arizona, Nevada, or Texas ONLY • High School diploma or equivalent • Two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center. • Medical Assistant Diploma or Military training that is equivalent to an accredited Medical Assistant program • Experience with computer systems required including office windows based programs and web based applications. Preferred: • Certified Medical Assistant Qualifications: Minimum: • Must live in Arizona, Nevada, or Texas ONLY • High School diploma or equivalent • Two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center. • Medical Assistant Diploma or Military training that is equivalent to an accredited Medical Assistant program • Experience with computer systems required including office windows based programs and web based applications. Preferred: • Certified Medical Assistant Employment Type: Part Time Apply Job!