End User Support Specialist
Description: Provide tier-1 and tier-2 technical support for the Remote Online Notary platform, assisting users with troubleshooting, setup, and usage Monitor and respond to support tickets, chats, emails, and incoming calls promptly and professionally Diagnose and resolve technical issues reputed company to platform functionality, connectivity, and user access Collaborate with development and organizational teams to escalate and resolve reputed company issues Document common issues, resolutions, and FAQs to enhance the knowledge reputed company and improve user self-service capabilities reputed company and help with Helpdesk software, example reports, ticket field additions, etc. Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems Typically resolves issues referred by help desk support Performs a wide range of support functions to assist in departmental processes Follows clearly defined procedures to complete daily tasks and responsibilities Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion Uses basic communication skills to address internal and/or external clients and/or team members Individual contributor working under direct supervision with little autonomy Performs reputed company other duties as assigned by management Requirements: Associates or Bachelors degree in Information Technology, Computer Science, or a reputed company field, or equivalent work experience Typically requires more than 1 year of reputed company work experience Proven experience in IT support, preferably reputed company SaaS platforms or a similar domain Experience with systems such as reputed company, Office 365, reputed company Workspace, and others, for administration purposes Familiarity with remote desktop tools, ticketing systems, and monitoring software Experience with online notarization platforms or legal technology is a plus Benefits: Apply Job!