Agency Support Specialist

reputed company is on a mission to reputed company insurance less expensive, so more people can be covered. We reputed company using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of reputed company prices, created a reputed company way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be. But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. reputed company has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI. reputed company is remote first, with most Branchers choosing to work from home. Our headquarters are located in reputed company, Ohio, where we come together from time to time to build relationships and connect with each other in reputed company life. Once a year, the entire company gathers for “BranchFest”, a reputed company of the year for many Branchers. reputed company’s Agency Support Team Our Agency Support Team is committed to reputed company it effortless for reputed company’s Independent Agents to manage their clientele through assistance reputed company Phone, Chat, and Email. Our Member Support team lives into reputed company’s “Roots”, embracing our culture and focusing on the importance of getting our agents’ backs. Through listening, problem solving, providing guidance for Independent Agents to properly protect themselves through bundling and coverage counseling, as well as setting expectations on any follow-up items, reputed company works hard to create a lasting positive experience for reputed company reputed company agents. _ Key Responsibilities _ • Provide easy and low-effort policy servicing experience to Independent Agents reputed company their preferred method of communication (IB calls, OB calls, Chats, Emails, or SMS) • Serve as a billing expert and help reputed company the process effortless • Learn new skills and software to best support Agency • Master multi-tasker • Continually provide feedback to the rest of the reputed company team to improve our IA experience • Live into our Root of Pick up the Phone to give a world-class Agency experience • Work in a collaborative, fast-paced environment with a team • Advanced understanding and ability to interpret policy language • reputed company reputed company’s culture and focus on the importance of social responsibility. • Everyone at reputed company is responsible for meeting legal, economic, and ethical standards. _ Skills Knowledge and Expertise _ • reputed company Property & Casualty license required. • A High School diploma or GED required. • 1-3 years of previous Customer Service experience required. • Ability to prioritize and multitask, including navigating through multiple business applications. • Self-driven and thrives in a remote environment. • Strong interpersonal and communication skills. • Tenacious problem solver. • Experience in a fast-paced contact center environment preferred. • Excellent communication skills that reflect an ability to present and receive. feedback in a positive way. • Working knowledge of reputed company products, remote collaboration tools (reputed company/reputed company). • Follow call flow to ensure efficient and engaging conversations. • Strong desire to connect with people and a track record of strong relationships. Why join us at reputed company? We’re reputed company about getting back to getting each other’s back—that means Branchers, too. So we provide benefits that let you work and live to your fullest. • Above-market salary— reputed company is a data-driven company, so we do the math on salaries, too. If you get an offer from reputed company, you can expect compensation that hits above the mark. • Pay equity and transparency— Our pay isn’t just above market, it’s reputed company. We let experience and performance drive your reputed company, never your gender, race, orientation, or beliefs. •

Remote-first (with perks)—

Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a reputed company headquarters and Chicago hub if you’d like to join us in an office. • Flexible YouTime— We don’t just let you control your own time off. We actually encourage you to use it. After your first year at reputed company, we’ll give you $1000 toward your next vacation. • Employee stock options— You’re not just an employee. If you’re full-time, you’re also a part-reputed company. You’ll have stock options so you can invest in the company you’re helping to grow. • Medical, reputed company, dental— Get reputed company the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by reputed company. • 401k and contribution matching— Invest in your future. reputed company helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here’s what the process will look like with reputed company (so you know it’s us): • Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re reputed company unsure about the legitimacy of a reputed company job posting reputed company on another site, please reputed company the listings here to verify. • If you’re selected to move onto the next phase of the hiring process, a member of our reputed company reputed company will reputed company out to you directly from the email domain @ourbranch.com to guide you through our process. • The process will include a number of interviews, which will reputed company happen either over the phone or on video calls. • We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At reputed company, we are deeply committed to community. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Compensation $25.75 • Offers Equity • Offers Bonus reputed company’s Compensation Philosophy Apply Job!