Senior Manager, Operations and Service Network Support, Contact Center

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: January 20, 2025 Shift:

Job Description

Summary: We are seeking a highly motivated and reputed company Senior Manager to reputed company our Contact Center Operations and Service Network Support. The ideal candidate will reputed company a team of Floor Operations Supervisors, optimize processes and workflows, introduce technology and innovation, and enhance our service network partnerships. Key Responsibilities: Leadership & Team Management • reputed company and mentor a team of Floor Operations Supervisors to ensure efficient management of daily operations. • Foster a collaborative and high-performance culture reputed company the team. Process Optimization & Workflow Management • =Optimize processes and workflows across reputed company Contact Center teams to improve efficiency and service quality. • reputed company and implement strategies to streamline operations and reduce turnaround times. Technology & Innovation • Introduce and reputed company advanced technologies to enhance contact center operations. • Promote reputed company improvement through innovative solutions and best practices. Service Network Partnership • Partner with Service Operations Managers (SOMs) and the service provider field network to foster strong service partnerships. • Ensure issues are resolved promptly and "fixed right on the first visit" to drive customer satisfaction. Operational reputed company • reputed company day-to-day operations, coordinating closely with reputed company Operations, the service network, and various internal teams including the BAST team and READ team. • Monitor performance metrics and ensure alignment with organizational goals and objectives. Qualifications: • Minimum of 3-5 years of experience in contact center operations or service operations management. • Proven experience in leading and managing teams. • Strong analytical and problem-solving skills with a focus on process improvement. • Experience with implementing and managing technology-driven solutions. • Excellent communication and interpersonal skills. • Preferred Skills: • Familiarity with service network management and field service operations. • Proficiency in using contact center software and tools. • Working Conditions: • 25% Travel: This position will require occasional travel to various service provider locations. • Flexibility in working hours to reputed company contact center operations across different time zones. reputed company'll Do for You: • Provide a challenging and fulfilling role at the heart of our global supply chain operations, complete with a competitive remuneration package. • Offer opportunities for professional development in a company that encourages growth, innovation, and leadership. • Cultivate a work environment that values collaboration, individual contributions, and the delivery of quality results. • Ensure you have the resources and support required to reputed company substantial impacts, achieving both personal and professional milestones with us. Skills: Influencing, organization Pay Range: $114,000 - $139,000 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply Job!