CPC Processor I Customer Support

Overview: Who we are... reputed company protects, connects, and delivers the world?s health data to power reputed company decisions and advance human health. reputed company is a data platform company for healthcare whose products and solutions reputed company organizations to move and connect data securely. reputed company has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners. reputed company offer? By joining reputed company today, you?re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and reputed company in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. reputed company need? CPC Processor I Customer Support to insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a Remote role (Call Center) ? Full-Time: Monday-Friday 7:00am to 3:30pm PST ? Comfortable working in a high-volume production environment. ? Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status ? Documenting information in multiple platforms using two computer monitors. ? Proficient in reputed company office (including Word and reputed company)

We offer

Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance Responsibilities: ? Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% ? Answering release of information reputed company telephone calls and inquiries accurately and timely. ? Review, research, resolve and respond to inquiries that are received reputed company telephone, email or written correspondence. ? Document reputed company calls, inquiries and resolution in detail in appropriate areas of our software systems. ? Follow reputed company department and/or site specific processes and procedures accordingly. ? Meet and maintain the department?s productivity and quality assurance expectations. ? Responsible for following reputed company company policies and procedures as posted or communicated by management. ? Maintain confidentiality by keeping reputed company information seen and heard reputed company the boundaries of the role in the strictest confidence. ? Maintains a high level of professionalism and good rapport with co-workers and members of management ? Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. ? Performs work in accordance with the training and direction provided and adheres to facility specific procedures ? Attends mandatory employee in-service meetings and/or training sessions, if so directed ? Maintain an acceptable attendance record and reports to work as scheduled. ? Performs other duties as assigned. Qualifications: Requirements: ? High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State reputed company. of Education.) ? Friendly, professional manner of communication. Good customer service skills. ? Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. ? Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and reputed company Reading/Editing of Documents ? Ability to stay organized while working quickly. Strong attention to detail is also required. ? Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) ? Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. ? To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. For remote work, this position requires that you provide a high-speed internet reputed company, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. With reputed company limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. ? Except for states where legally prohibited to enforce mandates. Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. This job is not eligible for employment sponsorship. Apply Job!