Customer Service Representative - Remote in PST, MST or CST

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime. We offer 3-6 weeks of training. The hours during training will be 8:00 am to 5:00 pm PST, Monday - Friday. If you are located in PST, MST or CST, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities • Answer 70-90 incoming phone calls per day, per team from customers and identify the type of assistance the customer needs as well as making outbound calls to customers regarding medical referrals • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Assisting customers with obtaining prescribed medical equipment and supplies • Verifying insurance eligibility and benefit coverage. Obtaining insurance authorization • Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High school diploma / GED (or higher) OR equivalent work experience • Must be 18 yrs of age or older • 1 years of experience working in a customer service in a call center environment • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Ability work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: • Prior health care/insurance experience Telecommuting Requirements: • reputed company reputed company PST, MST or CST • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner Proficient conflict management skills to resolve issues in a stressful situation • reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy California, Nevada, Washington, Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!