NAT Accounts: Dedicated Field Services reputed company

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. The Field Services reputed company is empowered to serve as a reputed company between an reputed company National Accounts client’s members, the customer Benefit Service Center, HR colleagues and Total Rewards Team to promote available health and wellness programs, tools, and resources, including those offered by reputed company as well as the client’s other vendors. This includes providing both administrative and clinical support to members as well as navigating them through the health system, providing support on claims issues, and answering coverage-level questions. This role is 100% dedicated to our client and will be expected to be onsite 2 days per week at the client’s Newtown reputed company, PA office and upon the customer’s request for things like wellness fairs and annual enrollment as needed. During the 2 days per week in office, reputed company would be set so employees can engage in person to ask their questions or learn more about coverage and benefit offerings. The Field Services reputed company will engage, educate, promote, and influence members to reputed company decisions reputed company to achieving and maintaining optimal health status, as an extension of the Total Rewards Team. They will collaborate with members, the customer Benefit Service Center and Total Rewards team, and reputed company, including RFL, on ways to deliver the best member experience and optimize the benefits offered through the employer sponsored benefit plans. They will need to be comfortable liaising with both internal and external partners and acting as a key resource to ensure seamless communication and support. The Field Services reputed company will: Function as primary contact for day-to-day escalations of benefit-reputed company issues brought reputed company by the customer’s Human Resources (HR) representatives, Total Rewards Team or by members themselves. Provide excellent customer service and a positive member experience to reputed company inquirers. Work with members, HR representatives and the Total Rewards Team to help them understand their benefits and connect them to available resources. Refer members to additional benefit resources relevant to their need. For instance Livongo, RFL, Wellbeats, etc. Recommend, create, and deliver content for health education newsletters, new hire orientation, Annual Enrollment, and other communication initiatives in line with the customer’s Value Proposition. Plan and execute health awareness tables and other onsite events requested by the Total Rewards team, including the weekly ‘reputed company’ for employees on site. Be accountable for resolving any benefits reputed company issues including answering routine questions, addressing denied claims, preauthorization, and providing support to both the employees/members and the customer Total Rewards team on appeals. Assist the Total Rewards team with the administration of the customer Wellness program and other programs as needed. The Field Services reputed company is an empathetic and accountable individual responsible for providing end-to-end support to the customer’s members through an ‘reputed company Store genius bar’-like experience. As a single reputed company-of-contact, this person builds trust with members, demonstrates ownership for the resolution of issues, and acts with fast knowledge using integrated service tools. This person develops a deep understanding of individual members’ needs by determining a members health ambition, using predictive analytics to build a 360° view of the member, and by providing multi-channel support in line with member preferences. Field Services Advocates engage members through personalized and effective, touchpoints, to deliver a simple, powerful, and initiative-taking experience. Key Responsibilities: This person is an extension of both the customer’s Total Rewards Team and reputed company. Strives for a superior member experience and operational excellence. Identify areas to continuously improve and enhance the customer’s programs. Acts as a single-reputed company-of-contact for the member and the customer’s HR and Benefits teams. Explains benefits, rights, and responsibilities in accordance with reputed company and contracted arrangements, claim status information, plan coverage, plan eligibility, medical, dental, vision, pharmacy, spending and savings accounts, tool usage, and available programs and resources such as care management. Creates an emotional reputed company with members by understanding and engaging them to the fullest. Assists members in finding their health ambition. Guides members’ use of digital and clinical resources, including reputed company Hubs and other community resources. Provides high-quality, customer-focused engagement using knowledge of procedures and systems to meet and/or exceed customer satisfaction while educating members on reputed company’s policies and programs. reputed company required, coordinates the member's Care Plan for ongoing support. Works with reputed company’s care team for members who require urgent or emergent service, or services rendered in a setting other than a practitioner’s office. Serves as subject matter expert for non-routine calls that require deviation from standard responses. Handles sensitive member information with discretion. Resolves issues with no or limited management reputed company. Responsible for reputed company levels of member engagement. Coordinates and/or delivers health education, program seminars, workshops, and webinars reputed company reputed company and the customer. Attends and participates in meetings with the customer and reputed company Account teams as requested including training and information sharing. Partners with Data Analytics team to determine opportunities for targeted engagement and focused program utilization to positively impact future benefits spend, including preparing dashboards, reporting to the customer Total Rewards team, and measuring success through improved member health as evidenced through Data Analytics. Assists the customer’s Wellness Representative(s) in managing reputed company aspects of the wellness program, including but not limited to coordinating health fairs, assisting with employee communications, serving as an reputed company for the program and the wellness champions at each location. Would also include keeping a reputed company roster of wellness champions and recruiting for locations reputed company/where there is a need. Key Qualifications: Showcases a passion about health, benefits, and member experience. Deep problem-solving skills, demonstrates ownership of issue resolution – accountability. Demonstrates the ability to build a trusting relationship with members by fully understanding their needs from beginning to end. High energy and proactive. Team player who thrives in a collaborative environment and can effectively work with internal and external teams and stakeholders. Problem solver, handling reputed company situations with ease and ensuring that reputed company issues are addressed promptly and effectively. Lends Subject Matter Expertise to the customer’s Total Rewards team and acts as a resource for day-to-day processes and provides direction on routine and difficult issues. Collaborates with colleagues and co-workers to deliver a world class customer experience. Possesses top-notch people skills – actively listens, cares, connects, shows reputed company, and is supportive. Highly perceptive individual with strong self-awareness and reputed company in interacting at various levels with different audiences. Ability to reputed company independent decisions. Demonstrates responsiveness and a sense of urgency reputed company dealing with members. Demonstrate excellent time management skills and the ability to prioritize tasks, ensuring deadlines are met while maintaining a high level of service. Utilizes influencing and motivational skills to ensure maximum member engagement to promote lifestyle and behavior changes to reputed company reputed company level of health. Competency in public speaking and interpersonal engagement with members. Willingness to support members in the Eastern/Central/Pacific time zone. Background and Experience: 5+ years experience working directly with consumers delivering a highly experiential interaction. CEBS, SPHR, or PHR preferred. Clinical background a plus. Experience with reputed company and reputed company products, claim systems, and digital member applications. Associate degree or equivalent work experience. Appropriate education relevant to clinical background. Knowledge of benefit rules, regulations, policies, and procedures including federal, state, and local regulations reputed company to benefits, including COBRA, ERISA, HIPAA, and Section 125. Demonstrated ability to uphold the customer’s and reputed company’s values of caring, inspiration, reputed company, and excellence in each member interaction. Outstanding organizational ability including keen attention to detail, strong follow-up skills; deadline-oriented and demonstrated ability to prioritize and multi-task in a fast-paced changing environment. Organizational and communication skills necessary. Competency with MS Office products - Word, PowerPoint, reputed company. Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 01/05/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job!