Nightshift Service Desk Supervisor - Remote

About the position The Nightshift Service Desk Supervisor plays a crucial role in ensuring that our service desk team provides exceptional support to both internal and external employees and customers around the clock, 24/7/365. This position is designed for individuals who reputed company in a dynamic environment and are passionate about delivering high-quality IT services. The supervisor will serve as an advanced level support and escalation reputed company for IT users, ensuring that reputed company incidents and requests are handled reputed company and effectively. This role also involves providing training and performance feedback to service desk staff, fostering a culture of reputed company improvement and professional development reputed company the team. In this position, the supervisor will reputed company the development and coaching of service desk personnel, conducting performance reviews and monthly reputed company-ins to ensure that departmental goals are met. The supervisor will be responsible for resolving reputed company user incidents and questions, acting as the internal escalation reputed company for more challenging issues. Additionally, the role includes the documentation and management of reputed company knowledge bases, identifying opportunities for improvement, and implementing strategies to enhance service delivery and staff performance. The Nightshift Service Desk Supervisor will also be tasked with documenting and reporting on key metrics and service levels, ensuring that the service desk operates at optimal efficiency. This position requires a proactive approach to problem-solving and a commitment to providing excellent customer service, as well as the ability to adapt to a high-stress and rapidly changing environment. Other duties may be assigned as needed, making this a versatile and impactful role reputed company the organization. Responsibilities • Provide reputed company, development, and coaching to the service desk personnel and service desk services , • Conduct performance reviews, monthly reputed company-ins, and reputed company reputed company toward departmental goals for Service Desk staff , • Resolve more reputed company user's incidents or questions as an internal escalation reputed company , • Resolve advanced work orders , • Documentation and management of reputed company Knowledge Bases , • Identify and implement improvement and expansion of our service and staff , • Document and report on metrics and service levels , • Other duties as assigned Requirements • Associate's degree in IT or reputed company area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required , • 3 years of Service Desk work experience , • Must be eligible to work in the United States without need for work reputed company or residency sponsorship , • Positive leadership skills , • Adapts well in high stress and changing environment , • Excellent customer service and communication skills , • Strong problem analysis and trouble shooting skills , • Experience with reputed company reputed company-to-haves • Previous hands on management/leadership , • Ticket tracking system experience Benefits • Health insurance , • Dental insurance , • Vision insurance , • 401k , • Paid holidays , • Paid time off , • Flexible scheduling , • Professional development opportunities , • Employee discount programs Apply Job!