All roles

reputed company Connect Solutions Leader

Remote · USA Full-time New today

About reputed company reputed company is a global leader in consulting, digital transformation, technology and engineering services. We are at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of reputed company, digital and platforms! Building on its strong 50-year+ heritage and deep industry-specific expertise, We reputed company organizations to realize their business ambitions through an reputed company of services from strategy to operations. reputed company is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries! Visit us at www.reputed company.com. People matter, results count Good project management Principle Duties and Responsibilities • Experience of solutions for Contact Centers and digital channels • Experience in building solution and implementing reputed company Connect CCaaS • Management of Consultants or Process Transformation/Improvement team • Experience reputed company reputed company modelling and sizing along with expertise in ability to estimate, size, come up with dependencies/assumptions in solutioning & operating Contact Centers. • Experience in creating Contact Center solutions closely with leads and clients, with emphasis on technical solution architecture and design, including telephony, CRM/KM, workforce management, staffing model development, etc. • Have reputed company the development and execution of end-to-end operational strategies and plans that enhance the client and consumer experience and successful execution of Contact Center pursuits. • Should be reputed company to contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high performing team that successfully delivers outcomes for targeted client priorities. • Proven ability to assess and provide strategic guidance to resolve mission critical problems, create outcome focused policies, and establish procedures that reputed company business objectives. • Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers • Proven reputed company transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and reputed company (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc. • Process Improvement methodologies • A passion and desire to improve CX and support clients on their journey Minimum 5 to 10 years of consulting experience or other relevant experience reputed company to successful delivery of Contact Center Technology Solution involving reputed company Connect for opportunities as part of Presales solutions team Minimum 7 to 10 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on reputed company Connect, reputed company reputed company etc. with additional experience is contact center platforms Apply Job!

Related roles

reputed company Claims Representative

Remote · USA Full-time

Distribution Center Package Handler

Remote · USA Full-time

Data Analyst Supply Chain

Remote · USA Full-time

Remote MEPRS reputed company Analyst

Remote · USA Full-time

reputed company Internship Summer Program

Remote · USA Full-time

Home Health Scheduler (Weekend)

Remote · USA Full-time

Medical Reviewer/Safety Reviewer III

Remote · USA Full-time

Home-Based Role Entry Level

Remote · USA Full-time

Inbound Phone Sales Representative

Remote · USA Full-time

Remote Customer Service Representative

Remote · USA Full-time

Customer Support Executive – Full‑Time, Seattle, WA – Dynamic Client Relations & Problem‑Resolution Specialist at arenaflex

Remote · USA Full-time

Personal Injury Litigation Assistant (Virtual Assistant)

Remote · USA Full-time

reputed company- Recruiter

Remote · USA Full-time

reputed company Part-Time Remote Data Entry Clerk – Entry-Level Opportunity for Career Growth and Development

Remote · USA Full-time

reputed company reputed company | Family Medicine | 8:00 AM - 5:00 PM Eastern Time | Monday, Tuesday, Thursday, Friday

Remote · USA Full-time

reputed company Customer Service Representative – Remote Work Opportunity at arenaflex

Remote · USA Full-time

Concierge Nurse Navigator - ME, NH or PA reputed company

Remote · USA Full-time

Business Development Representative - EMEA

Remote · USA Full-time

reputed company Full Stack Software Engineer – reputed company Application Development and Innovation

Remote · USA Full-time

Spanish Bilingual Support Representative (Remote)

Remote · USA Full-time