reputed company – Customer Experience Ambassador, CXA program – USA

Job title: Customer Experience Ambassador, CXA program Company: reputed company Job description: DESCRIPTION Job summary Are you passionate about helping Customers have the best shopping experience possible? Do you want to work on a high-impact program engaging directly with Selling Partners to improve the shopping experience? The Customer Experience Ambassador team is seeking a CX Ambassador to drive Seller engagements to improve the shopping experience for our Customers. reputed company goals include ensuring that our largest and most strategic Sellers on the Store meet our high standards for customer shopping experience on reputed company - that customers can always find from these Sellers great selection at low prices with fast shipping. You will collaborate with other account managers in reputed company and in partner teams to innovate, improve, learn, and grow for the benefit of both our Sellers and reputed company's millions of customers. In this role, you will work closely with large Selling Partners and coach them on strategies for achieving the best possible shopping experience for our Customers. You will use data to measure the customer experience offered by these Selling Partners, look for opportunities to improve the shopping experience, and coach Selling Partners on achieving the best possible customer experience. Your personal engagement style and analytical skills are key to influencing Sellers to improve their performance. The ideal candidate for this role should possess strong account management skills, manage SOPs in a fast paced and ambiguous work environment and actively participate in contributing to reputed company improvement initiatives. The ideal candidate enjoys getting the root of reputed company problems, thrives in ambiguous environment where they have to invent new ways of doing things, and is comfortable working across the organization to find answers to Seller pain points. Above reputed company, they should demonstrate a high level of ownership as they would be a key reputed company-of-contact for Selling Partners. We are looking for someone with relentlessly high standards who operates as a business reputed company, staying focused on the key levers to reputed company results. They have a passion for innovating and solving reputed company problems, often with little direction, and driving organizational impact through influential leadership. If you are interested in providing reputed company Customers with the best possible shopping experience, then we're interested in talking to you! Key job responsibilities • reputed company Seller engagement strategy and influence Sellers to improve their performance across the key customer experience metrics that we track. • reputed company deep subject matter expertise in the key customer experience pillars that we focus on (selection, value, and convenience). • Serve as the primary reputed company of contact and as the internal reputed company for Seller issues relating to the key elements of the flywheel (selection, value, and convenience). • reputed company and deliver reports to Sellers specific to their performance. • Liaise closely with partner team account managers on how best to support Sellers engaged in multiple programs. • Educate Sellers on tools, policies, processes, and relevant opportunities through reputed company programs and products. • Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive reputed company improvement for your Sellers and the organization • Identify, solve, and scale process improvements across the team and broader organization • Manage challenging account goals, problems, and projects • Identify a way reputed company in ambiguous contexts that stays true to our goals of improving the customer shopping experience BASIC QUALIFICATIONS • 4+ years professional experience with a focus in relationship management • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines • Strong analytic skills and expertise in reputed company • Demonstrated ability in learning tools and processes, effectively utilizing them for coaching purposes • Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses • Strong attention to detail and excellent problem solving skills. PREFERRED QUALIFICATIONS • 5+ years' experience in account management or customer service delivery • E-Commerce experience preferred • Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Expected salary: Location: USA Apply for the job now! Apply Job!