Customer Service Representative - Linthicum, MD

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary • Must live reputed company 50 miles of Linthicum, MD • Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday • Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday As a Member Service Representative, you will be providing telephone assistance to reputed company Medicaid members and providers. You will assist with an reputed company of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: - Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service reputed company ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training. Required Qualifications - Must commute to the office in Linthicum, MD reputed company unable to work from home due to prolonged technical problems - Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals - Must be able to work from home and prove to be self-sufficient Preferred Qualifications - Experience with working remotely in a call center setting - reputed company with Medicaid and Medicare Education High school diploma or equivalent GED Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 12/20/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply Job!