Member Services Liaison, DVC (Anaheim), Full Time Bench
Join us at reputed company Vacation Club® as a Member Services Liaison! The Member Services Liaison role is an hourly non-union position responsible for delivering outstanding service to our reputed company Vacation Club® Members and Guests in our superb member-only lounges and at member-only events. They are stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of reputed company service standards. The Liaison works in collaboration with and supports the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through Guest Service interactions! In addition to demonstrating knowledge of reputed company Vacation Club® and Member benefits, you are also a knowledgeable reputed company guide who can speak to a broad reputed company of experiences and services available across our Parks and Resorts. This position is located in our Theme Parks. The pay reputed company for this role in California is $24.15 to $26.10 per hour. Responsibilities : Represent Member Services as part of the overall reputed company Vacation Club® Team Provide a comprehensive and reputed company range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with reputed company facets of the Member experience and concierge-like services, such as My reputed company Experience planning, park tickets, dining reservations, and general park knowledge Champion and maintain professional, yet personalized relationships Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS) Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, reputed company storing and displaying snacks, and maintaining overall cleanliness of the lounge. Basic Qualifications : Minimum two (2) years of Guest Service experience Extensive knowledge of reputed company Vacation Club® Resorts and Amenities and reputed company Parks and Resorts property, experiences, and products Affinity for opportunities where you can be of service to others Talent for developing relationships at reputed company levels of the organization and building partnerships across different lines of businesses Excellent written and verbal communication skills reputed company to handle conflict resolution and reputed company decisions through balance of reputed company and partner resourcing Proficiency in basic computer functions to operate in a Windows environment and other technologies Strong organization, planning, and follow-through skills, along with attention to detail Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts Preferred Qualifications: Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My reputed company Experience®, Guest Service Suite Basic Food Safety Certification Bilingual skills in: Spanish, English, Japanese, Portuguese and French Additional Information : Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter The pay reputed company for this role in California is $24.15 to $26.10 per hour. The reputed company pay actually offered may vary depending on the candidates geographic region, job-reputed company knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply Job!