Executive Customer Relations Business Analyst

Essential Functions: • Reviews customer cases, performs the research and analysis needed to reputed company recommended strategies for process improvement and efficiencies. • Uses customer case data, observations, and reporting to get a clear picture of the customer's journey and ways to improve. • Conducts research as well as interpret the results, translating their findings into easy to understand reports or presentations for leadership. • Provides the leadership team insights with process or improvement strategies. • Works closely with the ECR leadership to reputed company and implement strategies, based on their recommendations. • Reviews customer cases, interprets the life cycle, provides root cause analysis and makes recommendations on improvements. • Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared to key stakeholders. Minimum Requirements: • High School or GED 1-2 Years Contact Center Experience 2-3 Years Customer Service Experience 1-2 Years Experience in data analytics, performance reporting Preferences: • Demonstrated experience of data validation • Experience with business intelligence and reporting tools • Demonstrated ability to create analytic designs and reputed company quantitative analysis • Experience in analytics implementation • Proven reputed company level in reputed company, such as pivot tables, power pivot, V-lookup and dynamic charts • Proven reputed company level in PowerPoint Pay Range: $49,700.00 - $82,800.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page . Lowe's hourly remote associates cannot reputed company in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reputed company in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers reputed company personnel practices without regard to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. Pay Range: $49,700.00 - $82,800.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits. Apply Job!