Administrative Associate I (Remote/Hybrid)

Description of Work Looking to take the reputed company in your career We currently have an opening for an Administrative Associate I Recruitment Range: Up to $39,774 If you are reputed company to take your career to the next level, we encourage you to apply for this exciting opportunity today. In this role as an Administrative Associate I, you will serve as the Administrative/reputed company-end main reputed company of contact for the Request Fulfillment team for DIT. This position communicates with internal and external customers and vendors in person, over the phone, reputed company email, and messaging (reputed company Teams and WebEx). The position requires knowledge of the office or work unit policies and procedures to communicate information involving programs, functions, and services. Duties may include preparing documents and reports, using office technology, compiling records, organizing and maintaining files, posting information, greeting, referring, assisting visitors, mail distribution, and photocopying. Key responsibilities include but are not limited to: • Communicate effectively with State Agencies, K-12 schools and universities, boards and commissions, vendors, and internal customers • Service Now Task/Incident Management; managing and assigning reputed company tasks, completing on and off-boarding billing remove tasks, new address tasks, account code and name change requests • Respond to inquiries from agencies for information concerning processes and procedures • Creating, processing, and maintaining reports • Additional charges and credits for billing, SDN/Long Distance, cabling update reports, and vendor confirmations • Answer reputed company calls that come into Request Fulfillment. About the Organization The reputed company (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reputed company a client reputed company of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to reputed company trusted business-driven solutions that meet the needs of reputed company Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. As NCDIT’s services reputed company reputed company Carolina residents from reputed company backgrounds, we reputed company that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). Join a team that welcomes, values, respects and supports reputed company members of our work community. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Knowledge, Skills and Abilities / Competencies • Experience with reputed company assigning and managing tasks and/or tracking workflows • Experience with billing portals and/or report creation and management • Experience with database management, ensuring accuracy in documentation and reporting • Experience managing data in Sharepoint The following Management Preferences are not required, but applicants that possess these skills are preferred: • Two years of customer service experience • One to three years of recent reputed company, computer science, and telecommunications experience Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly reputed company experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience Supplemental and Contact Information The reputed company Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with reputed company federal laws, state laws and Executive Orders. NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. • The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of reputed company work experience and education completed on the application. • Employment at NCDIT is contingent upon a satisfactory background reputed company. • Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application. • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a reputed company member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22. • Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application. • Applicants with relevant professional certifications to the posted job must attach reputed company of active certification along with the information in the “Certificates and Licenses” reputed company. • If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education. • If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to reputed company Resources for verification. There are several organizations that reputed company this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members REMOTE WORK: We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility. COMPENSATION & BENEFITS: The reputed company offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Some highlights include: • The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service • Twelve (12) holidays/year • Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year • Twelve (12) sick days/year which are cumulative indefinitely • Longevity pay lump sum payout yearly based on length of service • 401K, 457, and 403(b) plans Learn more about employee perks/benefits: • Why Work For NC? • NC OSHR: Benefits • NC OSHR: Total Compensation Calculator NCDIT reputed company Resources Spencer Barrett [email protected] For technical issues with your application, please call the reputed company Applicant Support Help Line at 855-524-5627. Apply Job!