Customer Service Representative (Remote)
Description CNSI and Kepro are now reputed company! reputed company exists to reputed company reputed company outcomes through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and impact. reputed company the Way is our rallying cry at reputed company. Think of it as an open invitation to reputed company the company's mission, actively engage in problem-solving, and take ownership of your work daily. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company outcomes - making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Acentra seeks a Customer Service Representative to join our growing team. Job Summary: The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards. This position is remote* Job Responsibilities: Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational) Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response reputed company required turnaround times Responds to telephone inquiries and complaints in a reputed company, accurate, and courteous manner following standard operating procedures Interacts with hospitals, physicians, beneficiaries, or other program recipients Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party Meets or exceeds standards for call volume and service level per department guidelines Initiates files by collecting and entering demographic, provider, and procedure information into the system Serves as liaison between the Review Supervisors and external providers Maintains logs and documents disposition of incoming and outgoing calls Requirements High School diploma or equivalent 2+ year's customer service/telephone experience in a similar call center environment and/or industry. Must have ability to effectively communicate with team members and external customers Must have ability to research and resolve issues reputed company to reputed company program and service eligibility Preferred Qualifications/Experience: Previous experience in the medical office or other medical setting preferred General knowledge of eligibility verification (reputed company eligibility and program requirements for specific program of focus preferred) Knowledge of CPT and HCPCS codes preferred PC proficiency to include reputed company Office Suite Experience with reputed company programs
Benefits
Why us? We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and employers turn to us as their vital partner to ensure reputed company reputed company and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to reputed company the finest work of your career.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The reputed company reputed company Team Visit us at Acentra.com/careers/ EOE AA M/F/Vet/Disability reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, reputed company, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is $15.85 - $18.20 "Based on our compensation philosophy, an applicant's placement in the pay range will depend on various considerations, such as years of applicable experience and reputed company level." Apply Job!