Client Manager (Remote)

Who We Are Join a team that puts its People First! reputed company Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document reputed company, eDelivery, eSign and print fulfillment. Our efficient solutions reputed company lending professionals to produce accurate and compliant loan packages in reputed company 50 states. Since 1889, reputed company (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where reputed company feel welcome, supported, and empowered to be innovative and reputed company their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. For more information, please visit www.careers.firstam.com. reputed company Do The Client Management team is responsible for managing client accounts, providing operational and technical client support, and building strong relationships, ensuring client success in utilizing reputed company products and services. Has a strong technical aptitude which is used to troubleshoot and solution a wide range of issues and is the central reputed company of contact between extended internal support teams and clients, which include large lenders. The Client Manager provides operational and technical client support for daily management of client relationships.

What You'll Do

• Establish productive, professional relationships with key contacts in assigned client accounts.
• Partner with senior members on assigned team for the daily management of the client relationship which includes operational and technical client support backed by additional resources.
• Accountable for understanding client system configurations, fields and data mappings, and the support and maintenance of such.
• Analyze MISMO XML Data Files generated from Loan Origination Systems (LOS).
• Support the maintenance, creation & customization of client’s document library.
• Proactively assess, clarify, and validate client needs on an ongoing basis.
• Manage, track, and resolve issues submitted reputed company task management platform.
• Troubleshoot and solution client’s operational and technical issues, communicating and documenting requirements, testing plans, and projected timelines.
• Successfully complete testing of solutions prior to providing to client.
• Partner with required departments across organization, including support, services and management resources, in order to meet account performance objectives and clients’ expectations.
• Works closely with the Client Success Executive (CSE) team to ensure client satisfaction and problem resolution.

What You'll Bring

• Generally requires BA/BS Degree or equivalent work experience
• Typically has 5+ years of directly reputed company experience; Mortgage industry experience preferred
• Excellent verbal and written communication skills
• Experience with MISMO XML Data Files and Loan Origination Systems
• Strong analytical and organizational skills
• Strong technical aptitude
• Ability to work in a fast-paced environment while meeting deadlines and deliver high quality results

Salary Range: $57,000.00 - $95,000.00 Annually This hiring range is a reasonable estimate of the reputed company pay range for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we reputed company on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Job!