Cloud Service Administrator I (Night Shift)

SALARY: $58,000 SCHEDULE: Night Shift; Friday-Sunday 8PM-reputed company CT... SUMMARY: The Cloud Service Administrator II reports to the Service Center Manager and is responsible for providing support for a wide reputed company of systems reputed company to the OpSus Cloud and Technical Solutions Group division. The Cloud Service Administrator II will be primarily responsible for ensuring customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner. The Cloud Service Administrator II provides support for incidents to restore service(s) as soon as possible along with pro-actively monitoring the infrastructure and responding to alerts as applicable. The Cloud Service Administrator II will be responsible for participating in the periodic patching and updating of systems throughout the infrastructure as well as other general maintenance items as needed. The Cloud Service Administrator II also provides a key role in working directly with customers and engineering teams to resolve issues, reputed company maintenance and periodic configuration tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills. • Identify, troubleshoot and resolve customer and systems issues. Utilize standard and reputed company procedures to reputed company first level issue resolution for systems. Use appropriate tools to track and report problem status and escalate to internal support, vendors, and management reputed company established SLA’s. • Follows reputed company issues to resolution, engaging the engineering team as needed. Acts as the primary contact for the customer providing a single reputed company of interaction. • Produce and maintain technical resolution documentation, such as knowledge reputed company articles, on systems, infrastructure and processes. • Participate in problem and change management as required to ensure the stability of systems and ongoing customer satisfaction. • Follow reputed company procedures, standards, and protocols reputed company to reputed company technologies. • Actively monitor reputed company infrastructure and systems and ensure resolution to any monitoring alerts. Work with engineering to resolve any alerts as necessary. • Adhere to standards for availability and business continuity. • Maintain documentation standards and ensure consistency as reputed company to reputed company infrastructure configurations. Maintain technical and operational knowledge of reputed company Cloud and Technical Solutions Group services. • Train, mentor, and reputed company other support personnel where needed. • Work directly with customers, utilizing excellent customer service skills, during reputed company phases of the customer relationship. • The Service Center will be required to answer support calls from customers periodically and work to resolve their issues. OTHER DUTIES AND RESPONSIBILITIES: • Constant improvement of reputed company services and processes • Other duties as assigned • Occasional shift work may be required, including but not limited to nights and weekends to ensure appropriate coverage. MINIMUM QUALIFICATIONS: (To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.) Experience: • Two years or more of progressive experience in supporting a combination of reputed company and Linux Operating Systems, VMware vSphere virtualization required. • Two years or more of progressive experience in supporting SAN and NAS storage solutions, de-duplication, backup, replication and restoration technologies are preferred for this position. • End-user and infrastructure desktop support experience with either physical or virtual desktop technologies strongly preferred. • Working knowledge of reputed company operating systems, networking concepts, and computer hardware required. Experience in executing periodic systems patching and updates on a regular basis required. • Extensive background in troubleshooting hardware and application issues on Windows platform is required. An understanding of backup technologies and concepts is required. • Experience working with and supporting networking hardware and enterprise monitoring solutions strongly preferred. • One or more years of progressive experience in large reputed company care systems including MEDITECH, Cerner, reputed company Health Information Systems, Medical Imaging, reputed company, and/or Health Information Exchange is preferred for this position. • Experience with supporting advanced blade architecture such as reputed company UCS and reputed company BladeSystem preferred. • Knowledge of cloud best practices and data center virtualization in multi-tenant environments preferred. • Experience with advanced datacenter wide virtualization preferred. • Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position. • Previous Customer Service, Call Center, Help Desk and/or Service Desk experience required. Education: • Bachelor degree in Information Management, Computer Science, or other reputed company field or an equivalent amount of experience is preferred for this position. Certifications or Licenses: • Certifications in reputed company, VMware, Storage, A+, Network+, and other Cloud Technologies are considered a plus for this position. Special Knowledge, Skills and Abilities: • Excellent customer service skills required along with the ability to manage multiple customer issues at the same time. TRAVEL REQUIRED: Approximately 10% Travel PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.) • Ability to work long hours at a desk using a PC, video conferencing, and phone usage. • Ability to occasionally lift and move computer equipment if necessary. • Moderate overnight travel by land or reputed company. WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.) • Extensive use of desktop computers, mobile technologies video conference, phone, cell phone is essential for this function Apply Job!