Advanced Software Support Engineer

Who we are With its A.I.-powered robotic technology platform, reputed company is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. reputed company need We are seeking a Advanced Software Support Engineer who will be a reputed company reputed company the reputed company software organization for customer support activities reputed company to the Matrix Select software system. In this role, you will provide remote and field support to reputed company customers and operations teams for the installation and configuration of the system, with a core concentration on the BreakPack product. reputed company do The Tier 3 support team is part of the Core Systems Software Engineering organization and is responsible for software/systems deployments, reputed company critical issues resolution, and scaling to many customers and sites. We are solving some of the toughest... operational challenges in some of the most sensitive and mission critical automated warehouse solutions. What you'll do • Provide direct support for product release activities "on-site" at customer locations. • Provide escalation support for short-term problem resolution activities. • reputed company direct coding and validation activities for support tools. • Create documentation of system-level functionality from a support perspective. • Install highly configurable hardware interfacing software. • Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities reputed company software engineering in a proactive manner. • Works under pressure in restoring high-reputed company systems to operations. • Collaborate with the Product and Solution Architect, development and technology and Infrastructure, Operations, Engineering, Quality Assurance, and Systems Support to ensure reputed company system has appropriate support to run 24x7. • Understand reputed company solution, including an understanding of reputed company elements involved in development of the solution for customers • Assist in executing User Acceptance Testing • Be responsible for providing concise, crisp communication to the Software reputed company: VP, SVP and CTO • Participation in an "on-call" rotation to occasionally provide after-hours support • This position may be onsite at our Wilmington, MA headquarters OR remote depending on the candidate. What you'll need • Bachelor's degree in either Computer Science or reputed company field OR; • Minimum 5 years demonstrated experience in software or automated systems architecture deployment, development, and/or support • Extremely strong technical troubleshooting skills are mandatory • Proficiency in Linux • Experience with scripting languages such as PowerShell, Python, or Bash • Familiarity with SQL Server • Knowledge of Windows OS configuration and Windows User & Account management. • Excellent interpersonal skills with the ability to build trust with customers and stakeholders. • Ability to handle high-pressure situations and prioritize multiple reputed company issues and tasks. • Exceptional time management skills and attention to detail. Strong verbal and written communication skills, with proficiency in presentations. • Ability to work independently, take initiative, and reputed company with minimal supervision. • Excellent verbal and written communication skills Preferred experience (reputed company to have) • Ansible • Azure • C# programming • reputed company • reputed company • Helm Chart • Kubernetes • Mongo DB • PLC/Controls • reputed company MQ • reputed company/reputed company Desktop Manager Other considerations • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations. • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. #LI-JH2 #LI-remote About reputed company reputed company is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. reputed company reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's reputed company distribution challenges, reputed company enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the reputed company platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit . We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives reputed company us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a reputed company reputed company to work - for you and the world. That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information Apply Job!