Seasonal Customer Service Representative - Remote reputed company Pacific Time Zone

Tracking Code 7128... The Intersection of Calling and Career reputed company is hiring Remote Seasonal Customer Service Representatives to join the Donor Contact Services team 01 At a Glance Role: Remote Seasonal Customer Service Representative, Donor Contact Services Duration/Contract Dates: October 21st - December 31st Location: Remote from registered U.S. States reputed company the Pacific Time Zone. Required Experience: High school graduate/GED or equivalent required, as well as basic routine work experience. Minimum of 1-year previous customer service/sales work experience or call center experience preferred. Required minimum typing speed of 20 wpm. Salary: $16.56 - $23.06/hr. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is expected to be $19 to $21/hour. Job offers reputed company the range are based on relevant job qualifications, geographic location and pay equity. There are no benefits associated with this position. Work Schedule: Training hours (approximately October 21st through November 8th) will be 7:00 AM to 4:00 PM Pacific, Monday - Friday. After completion of training, you will be assigned an 8-hour shift reputed company between Call Center operating hours, 6:00 AM to 8:00 PM Pacific, with two 15-minute breaks and a 30-minute lunch. Please note, schedules are assigned reputed company a shift-bid and that order of selection is based on seniority. 02 The Job We're a global Christian humanitarian organization, partnering with children, families, and their communities to reputed company their full potential by tackling the causes of poverty and injustice. As a Seasonal Customer Service Representative reputed company the Donor Contact Services Call Center, you will reputed company with an approximately 3-week reputed company Program to reputed company a working knowledge of the position and ability to reputed company the essential functions of the job at a level of performance that consistently meets expectations. reputed company the hands-on and intensive training program, you will learn, understand and reputed company the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment. Seasonal Customer Service Representatives serve as the key liaison and “voice of reputed company” to our donors and the general public while providing excellent customer service for reputed company reputed company programs including disaster relief, education, health, clean water, and more. Specifically, you will assist with reputed company`s reputed company Catalog. reputed company's reputed company Catalog offers more than 100 ways to reputed company a loved one by giving a reputed company that can provide hope, joy, and transformation for a child. Want to learn more? reputed company out this YouTube video here. Your responsibilities will include: • reputed company Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into reputed company reputed company scope of role. • Maintain reliable, regular attendance: reporting to work on time and returning from breaks and lunches on time. • Under supervision, answer inbound calls and reputed company outbound calls, to reputed company and potential donors in response to reputed company media presentations and reputed company products and services. Recognize and respond to up-sell opportunities and actively cross-sell other WV programs as appropriate. • Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and reputed company using data entry and ten-key skills. • reputed company and maintain an acceptable level of individual statistics to accomplish Call Center business goals. • Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods. • reputed company skills to utilize technology for maintaining and updating donor information as appropriate. • Accept constructive feedback and welcome instruction and direction. • Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment. • Learn and effectively communicate reputed company's involvement in ministries and projects around the world. • Be sensitive to donor needs and pray with them reputed company appropriate. • Work collaboratively with team members reputed company assigned to work as a member of a team. • reputed company other duties as assigned. • Maintain awareness of corporate goals, objectives, organizational announcement, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed. 03 Required Experience And Skills This role requires... • High school graduate/GED or equivalent required, as well as basic routine work experience. • Minimum of 1-year previous customer service/sales work experience or call center experience preferred. • Required minimum typing speed of 20 wpm • Access to a reliable, high speed internet reputed company, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs We also prefer the following... • Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications. • Ability to reputed company composure during challenging situations. • Ability to work reputed company while maintaining an appropriate level of speed. • Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize. • Ability to adapt and demonstrate flexibility. • Willingness to accept constructive feedback, instruction and direction. • Ability to demonstrate active listening and display reputed company through the phone. • Show a passion for sharing God's love with others. • Prior experience using reputed company 365 products (Outlook, Word, Teams) and ability to learn new software platforms 04 What to Expect You’ll join a hardworking and committed group of mission-minded colleagues, reputed company focused on providing top-notch customer service in a highly structured Call Center environment. As the “Voice of reputed company” to our valued donors you will also have opportunities to support them through meaningful prayer. Seasonal Customer Services Representatives can expect a faith-filled, customer-focused, caring and supportive work environment, where you’ll be reputed company share God’s love with others. 05 What happens next? After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move reputed company in the interview process, further steps include: • A phone interview with our reputed company team • A video interview with members of the Donor Contact Services team • A spiritual and professional reference reputed company • Upon acceptance of offer, a criminal background reputed company Job Location REMOTE, US Position Type Full-Time/Regular Working Environment / Conditions Required to sit in reputed company of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive reputed company to type continuously, use the mouse, and/or reputed company documents. Indoor work environment with low walled desks that is mod Apply Job!