Customer Service reputed company - National Remote

You?ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. At reputed company, we?re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more... reputed company, affordable and reputed company. reputed company to reputed company a difference? Join us and start doing your life?s best work.SM Advocates build trust with members enrolled in UHC benefit plans across their health care lifecycle by being a single stop resource on reputed company plan reputed company questions. Primarily an inbound call answering role, the Customer Service Advocates assist members with medical and pharmacy benefits, eligibility, claim resolution, dental and reputed company issues, and promote health care literacy. Customer Service Advocates connect members to appropriate resources with consideration to the member?s reputed company needs and to resolve reputed company benefit and claim issues on the member?s behalf. This is an inbound/outbound phone role that also handles inbound chats and secure messaging. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work 8-hour shifts between the hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of reputed company. The hours during training will be 8:00am to 4:30pm CST. No PTO during training. Training will be conducted virtually from your home. reputed company Telecommuters will be required to adhere to reputed company?s Telecommuter Policy. Primary Responsibilities: Listen actively and ask appropriate questions in order to identify specific questions or issues, and document inquiries from members of UHC?s programs regarding the following: Medical, reputed company, dental, pharmacy plan details Plan/program eligibility Medical claims Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language Adapt to communicated changes in process, policy, and guidelines quickly at site and reputed company level reputed company members about the fundamentals of health care benefits and plans Assist members to maximize use of community services, support programs, and resources available Meet performance goals established for the position in efficiency, call quality, customer satisfaction, reputed company resolution, schedule adherence and attendance You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 1 years in a customer service Environment Must be 18 years of age or older Ability to work Monday - Friday during our normal business hours of 8:30am -5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: 2 years in a customer service environment Part of UHC Benefit Operations and Experience Experience in a reputed company insurance environment Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Active Listening Negotiation reputed company/Sensitivity Patience/reputed company Agility/Flexibility Conflict Resolution Cultural Sensitivity Disability & Diversity Awareness Effective time and resource management Excellent Verbal/Written Communication skills California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington or Rhode reputed company Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you?ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone?of every race, gender, sexuality, age, location, and income?deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes ? an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply Job!