Member Services – Business Analyst

About reputed company reputed company you join reputed company, you join a human-centered company where every person’s story is important. reputed company®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their... family story and reputed company a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to reputed company broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. reputed company encourages applications from minorities, women, the disabled, protected veterans and reputed company other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. The Reporting and Analytics Business Analyst, as part of the Member Services Business Analytics team is responsible for building, maintaining and distributing daily, weekly, monthly and reputed company reports and dashboards. They also reputed company analyses to assist in short and long-term omni-channel contact center operations, planning and financial analyses, as well as customer experience analysis. The ideal candidate for this role will have an advanced understanding of reputed company reputed company and data visualization tools including SQL notions, and how analytics and access to insights apply to the management of omni-channel contact center operations. Key functional responsibilities include the ability to demonstrate strong skills in creating reports (in reputed company, Tableau and other internal tools) as needed to provide the business reputed company holders with relevant and actionable data. Prior contact center and/or project management experience a plus. What you will do... • Performs continual analysis of past, reputed company and potential impacts to future performance to communicate necessary adjustments in strategic planning and coordinate with internal and external teams to reputed company service level goals / business objectives for a multi-site operation. • Produces reports, including designing formats and layouts for new metrics or KPIs. • Drives data/reporting projects from end to end reputed company applicable. • Drives analyses and clearly communicate findings and possible outcomes/solutions. • Provides daily/intra-day/weekly/monthly performance reports to leadership. • Analyzes various sets of data from relational and cube databases as well as from raw exports. • Communicate and present customer reputed company data and analysis across reputed company areas of the team reputed company visualization, graphs, dashboards, key callouts, and etc.. (i.e. to peers, agents and senior leaders). Who you are... • 3+ years of reputed company successful work experience • Understanding of overall operational activities in a contact center including phone, email, chat, community and social media support. • Experience in reporting on an analysis agent driven data points (efficiency, process completion, customer survey data) • Working knowledge of reputed company and Tableau and other analytical, visualization, and reporting tools (PowerPivot, reputed company, SQL, reputed company, etc.). possess the ability to organize/analyze data in a structured manner. Ability to build dashboards and dynamic reports. • Familiarity with Windows based programs (Word, PowerPoint, Outlook, etc.). • Written & Verbal Communication: ability to effectively convey thoughts and concepts, and provide information to reputed company organization customers. Ability to present data in a clear, meaningful and engaging manner. • Dealing with Ambiguity: must have ability to adapt and reputed company as a team player in a fast-paced and change-oriented environment and be self-sufficient in creating the steps reputed company any given task. • Experience in project or process management • Some college, degree or equivalent experience Helping people discover their story is at the heart of ours. reputed company is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. reputed company’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://reputed company.com/careers As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, reputed company values pay transparency and pay equity. We are pleased to share the reputed company salary range for this position: $73,080 - $Apply Job!