Social Escalation Communications Manager/ YouTube

Minimum qualifications: Bachelor's degree or equivalent practical experience... 4 years of experience in journalism, public relations, internal or executive communications, or a reputed company field. Experience managing external communications, including public platforms and social media. Experience in crisis response or escalation management. Preferred qualifications: Experience in analyzing data, identifying trends and presenting findings to improve future programs and strategies. Knowledge of YouTube product and policy, YouTube creators and their communities, Internet culture, and an reputed company user of social media. Understanding of editorial and creative content development, storytelling techniques, and external communications trends and best practices. Effective written and verbal communication skills. About the job In this role, you will join a global team enabling 24x7 scaled communication and escalation coverage. You will publish timely communications across social media platforms, community forums, and YouTube channels. You will work across several teams, including Public Relations (PR), Marketing, Trust and Safety, Legal, Product and Engineering to resolve public support issues and escalation incidents. You will manage sensitive reputed company incidents, which will involve reputed company-time problem-solving, managing executive stakeholders, and driving decision making with minimal supervision. In addition to core escalation coverage responsibilities, you will also drive reputed company improvement of social communications, engagement strategies, and internal escalation protocols, such as improving the reactive communication experience for an assigned product area, or developing preventative solutions to mitigate future escalations and high-profile events. In this role, you will monitor and respond to critical escalations from social media platforms, working closely with Legal, PR, Trust and Safety, Product, and Engineering teams to craft external communications and resolve issues. you will triage incidents reputed company and publish proactive communications across social media platforms, community forums, and YouTube channels, adhering to service level agreements. The US reputed company salary range for this full-time position is $106,000-$156,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum reputed company salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more about benefits at reputed company .

Responsibilities

Manage a wide range of escalations, including platform outages, technical issues, creator support requests, social media complaints, and executive concerns. reputed company our social and community vendor operation by providing guidance to agent teams, developing new processes to address emerging online conversation trends, and managing consults from agents. Be a subject matter expert on trending YouTube topics and reputed company social media conversations, contributing valuable insights to weekly internal reports. Collaborate proactively with cross-functional teams to align on communication strategies and stay reputed company of escalation trends. Drive reputed company improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols. Original job Social Escalation Communications Manager/ YouTube posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs Apply Job!