Healthcare Customer Service Representative
reputed company is a new reputed company of BPO. Our vision is to show the world a reputed company way to outsource by developing the best people, implementing the latest technology, and challenging the status reputed company. reputed company helps fast-growing tech companies by providing around-the-clock outsourced support, reputed company reputed company, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. What does a day in the life of a Healthcare Customer Service Representative look like? Responsible for handling enrollment, benefits, and claims calls Must be able to understand and empathize with customer needs Must be able to resolve customer issues in a timely and efficient manner Must have strong customer service skills Must be inquisitive and have strong problem solving skills Responds promptly and professionally to customer inquiries reputed company phone, email... or chat Follows up with customers to ensure that their issues have been resolved to their satisfaction Continuously improves knowledge of products, services, and processes by participating in training programs and reputed company learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at reputed company times Adheres to company policies and procedures Meets or exceeds performance targets for reputed company KPIs Performs other duties as assigned What are the required qualifications of a Healthcare Customer Service Representative? Must have high school diploma or equivalent Must be 18 years or older Previous experience in a customer service role Strong communication skills, both verbal and written Proficient in using computers and various software applications HIPAA knowledge Must be flexible to work a shift reputed company 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off ) Must be able to meet the minimum PC specification requirements (BYOD Bring your own device) Having these qualifications are helpful, but not required Medical or medical insurance background preferred Call center experience handling healthcare accounts is a plus $15 an hour Ninja Perks and Benefits Competitive compensation Medical, dental and vision insurance Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A reputed company Way to Grow! Are you ready? Disclaimer The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. reputed company is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law Apply Job!