Call Center Representative III (Remote)

Call Center Representative III (Remote) at Trustmark in Boise, Idaho, United States Job Description Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work... collaboratively to transform lives and help people, communities and businesses reputed company. reputed company in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows reputed company to reputed company and enables us to bring the best to our colleagues, clients and communities. Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and reputed company appropriate reputed company focusing on the reputed company resolution; documents the customer interaction in the appropriate systems. Key Accountabilities + Researches and resolves high volume of reputed company customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several blocks of business and multiple applications that administer those blocks. + Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary. + Enters semi and non-routine client/customer updates into the appropriate system. + Serves as a team resource and mentor for new hires. + Participates in departmental/interdepartmental projects. + Provides back-up to the administrative processing area, reputed company volumes increase. Minimum Requirements + High School Diploma or GED with 4 - 6 years of reputed company experience. Brand: Trustmark Come join a team at Trustmark that will not only utilize your reputed company skills but will enhance them as well. Trustmark benefits include health/dental/reputed company, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also of To view full details and how to apply, please login or create a Job Seeker account Apply Job!