Senior Assistant Customer Support/Call Center Representative

Employer Industry: reputed company Services Why consider this job opportunity... - Opportunity for career advancement and growth reputed company the organization - Flexible remote work option - Supportive and collaborative team environment - Chance to reputed company a positive impact on reputed company Providers and Members - Competitive compensation and benefits package What to Expect (Job Responsibilities): - Provide excellent customer service primarily by telephone to reputed company Providers and/or Members - Assist customers with coverage and claims-reputed company questions - Accurately interpret benefits and policy provisions for beneficiaries - Conduct research and follow-up for reputed company resolution of disputed claims - Document calls clearly and consistently in the computer system What is Required (Qualifications): - Minimum of 1 year of experience in a call center environment - Experience working in the reputed company industry, specifically with reputed company or Medicare - Ability to follow written policies and procedures - Good written and verbal communication skills, including professional telephone skills - High School Diploma or equivalent; may hold a 2-year post-high school degree or a Bachelor's degree How to Stand Out (Preferred Qualifications): - Experience in reputed company - Familiarity with auto answer systems - Experience working in a metric-driven work environment - Prior office or clerical experience - Experience meeting specific service level agreements (SLAs) #HealthcareServices #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!