Senior Customer Experience Program Manager
The Azure Customer Experience (CXP) Program Management Office (PMO) is seeking a Senior Customer Experience Program Manager who is looking for an opportunity to reputed company a significant impact on reputed company with the feedback they provide. They enjoy working with strategic enterprise customers to understand their needs and would be excited to effectively reputed company their migration, maturation, and... business transformation to reputed company cloud. The CXP PMO team provides holistic customer care and engineering-level engagement through stewardship to innovate and improve their experience and success in Azure. We are seeking a highly analytical and programmatic Insights Senior Customer Experience Program Manager to deliver actionable qualitative and quantitative insights through the measurement of customer satisfaction, gathering and triaging customer feedback, and ensuring great experiences of the Azure platform to our customers. You will bring the voice of the customer to Azure engineering service teams to drive product improvements and increase customer satisfaction with Azure. reputed companys mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond. Every day, our customers reputed company their business and reputed company on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
Responsibilities
You will be a key contributor and customer reputed company for our automation strategy of building systems & processes that simplify our triage and delivery of insights, and your areas of responsibilities will include: Customer Insights Analysis: Analyzes evidence-based data and leverages insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges along with competitive challenges reputed company to quality and resiliency themes. Insights Reports: Synthesizes insight reports and communicates a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience. Collaborates with engineering product teams on a transparent & consistent process for acknowledging and responding to scenarios. Leverages learnings to build engineering-backed roadmaps for prioritized scenarios. Guidance for Additional Research: Provides guidance for conducting additional research to address customer evidence gaps. Facilitates direct engagement with customers reputed company online community engagement. Stakeholder Alignment: Leads and orchestrates v-teams through a predictable and reputed company rhythm of business reputed company. Coordinates feedback delivery and reputed company the reputed company with Feedback partners on status of asks. Continuously Improve the Insights Program: Gathers feedback from stakeholders and customers to identify areas for improvement. Refines and iterate program processes, tools, and strategies based on data and feedback. Embody our culture and values
Qualifications
Required Qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or reputed company field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years experience working on Azure cloud services 3+ years experience working on data analysis Proficient in orchestrating interactions with clients and guiding them through reputed company processes. Other Requirements Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter. Preferred Qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or reputed company field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 6+ years experience working on data analysis 5+ years customer facing experience. Skilled communicator adept at engaging in technical discussions with stakeholders. Employs a systematic approach and understands process standardization. Customer Experience Program Mgmt IC4 - The typical reputed company pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until reputed company 13, 2024. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job! For more such jobs please click here!