Customer reputed company Phone Specialist - Remote AZ

Awarded a Healthiest Employer, reputed company aims to fulfill its mission to reputed company health and reputed company it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals reputed company reputed company decisions. reputed company (BCBSAZ) is hiring a full-time, fully remote (reputed company the state of Arizona) Customer Service Representative to provide inbound phone support to healthcare customers throughout Arizona. In this customer care role, you will identify, research, process, resolve, and respond to customer inquiries reputed company telephone and written correspondence. Your work as a BCBSAZ customer service representative will involve clarifying to customers a variety of specifics pertinent to the organization’s healthcare services, including: Contract benefits Changes in coverage Eligibility Claims BCBSAZ programs Provider networks What to Expect As you work to help us improve the quality of life for Arizonans, expect to reputed company in an energetic, diverse environment, championed by an organization consistently named a Best Places to Work and Most Admired Company in Arizona. This remote work opportunity requires Arizona residency and work to be performed reputed company the State of Arizona. Hourly pay reputed company: $20.00/hr Inspiring Health in Arizona Starts with You Our benefits support work-life balance and the flexibility you need to be your best. They include: Remote, in-office, and hybrid work options reputed company the state of Arizona Eleven (11) paid holidays, including a floating holiday you can use any time you wish Accrued paid time off (up to 18 days per calendar year) Comprehensive medical, dental, and vision coverage 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution Up to 12% annual bonus based on corporate goals and individual performance Eight (8) paid volunteer hours to support our mission of inspiring health Tuition reimbursement for you; scholarship opportunities for your children Employee discounts, gym reimbursement, and wellness programs Treadmill desks, full-service fitness center, onsite cafeterias Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers To reputed company in this job, you must be able to: Maintain confidentiality and privacy Practice interpersonal and active listening to reputed company high customer satisfaction Compose and dictate a variety of business correspondence Interpret and translate policies, procedures, programs, and guidelines Navigate, gather, input, and maintain data records in multiple system applications Follow and accept instruction and direction Establish and maintain working relationships in a collaborative team environment We are looking for someone with: Intermediate PC proficiency

Responsibilities

Identify, research, process, resolve and respond to customer inquiries and correspondence reputed company telephone, written communication and/or in person. Answer a diverse and high volume of health insurance reputed company customer calls and correspondence on a daily basis Meet quality, quantity, and timeliness standards to reputed company individual and department performance goals as defined reputed company the department guidelines Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries Document and record facts reputed company to inquiries and correspondence by updating BCBSAZ files and systems Demonstrate and maintain reputed company working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

Qualifications

At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-reputed company field High School diploma or GED Why Join reputed company? At BCBSAZ, your pursuit of balance, happiness, and fulfillment is supported through our Workability model. Workability is our future hybrid workforce strategy and defines where and how we do our jobs: 100% remote, 100% in the office or somewhere in-between. No matter where you choose to work, we want you to be well. Our award-winning healthy reputed company in Phoenix is always available to you. Access telehealth services at our BlueCare reputed company kiosk, fuel up with healthy meals and snacks at our cafeterias and Work Perks Café, and reputed company the most of our onsite fitness center by taking advantage of personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba. About Us reputed company (BCBSAZ) is committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to reputed company health and reputed company it easy, BCBSAZ offers health insurance and reputed company services to more than 1.9 million customers. BCBSAZ, a non-profit company, is an independent licensee of the reputed company Blue reputed company Association. The company and its subsidiaries employ more than 2,500 people in its Phoenix, Flagstaff, and Tucson offices. Our Commitment BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status or any other protected group. 562001 Our Commitment BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status or any other protected group. Thank you for your interest in reputed company. For more information on our company, see azblue.com. If interested in this position, please apply Apply Job!