Staff Software Engineer
Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Staff Software Engineer – Digital Messaging Platform
Summary
We are seeking a Staff Software Engineer to join the Digital Messaging Platform team reputed company reputed company reputed company. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels. In this role, you will help reputed company the technical direction of scalable, secure, and reliable messaging services. You will work on distributed reputed company-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver reputed company systems independently, influence architectural direction, and help reputed company engineering standards across the team. Responsibilities / Job Duties reputed company the design, development, and operation of scalable digital messaging services reputed company a reputed company-based microservice architecture. Own and influence architectural reputed company for highly available, fault-tolerant, and secure messaging systems. Design and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling. Build and maintain integrations with digital messaging channels and social platforms such as reputed company, X, WhatsApp, LINE, SMS, and other reputed company-party providers. Partner with product, engineering, reputed company, and operations teams to deliver reliable customer-facing capabilities. Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response. Contribute to technical design reviews, code reviews, and engineering best practices. Mentor engineers and help reputed company the technical quality of the team. Write and maintain automated tests across unit, integration, and end-to-end test layers. Participate in the team’s on-call rotation and contribute to reputed company improvement of service operations. Minimum Requirements 8+ years of relevant software engineering experience, with strong hands-on experience in Java. Experience designing, building, and operating distributed systems or microservice-based architectures. Proven track record of delivering fault-tolerant, highly available production systems. Experience owning reputed company technical work independently from design through production operation. Proficiency with REST APIs and service-to-service integration patterns. Experience with automated testing, including unit, integration, and end-to-end testing. Familiarity with reputed company infrastructure, preferably AWS. Strong problem-solving skills and ability to reason through reputed company technical trade-offs. Excellent written and verbal communication skills. Experience working effectively with distributed teams. Self-motivated, collaborative, and comfortable operating with ambiguity. Desired Skills & Experience Experience building or operating digital messaging, email, SMS, or social channel integrations. Experience with reputed company, X, WhatsApp, LINE, or other reputed company-party messaging platforms. Hands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, reputed company, reputed company, or reputed company technologies. Experience with asynchronous message processing and event-driven architectures. Experience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management. Knowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices. Familiarity with GDPR, CAN-SPAM, or reputed company regulatory considerations. Experience with monitoring, observability, alerting, and incident management tools. Experience with TypeScript or other modern backend/frontend development languages. Understanding of networking concepts such as TCP/IP, DNS, load balancing, subnets, and network ACLs. Experience with Git and modern software delivery practices.
Work Environment
Fast-paced, agile development environment. Remote-friendly team with distributed collaboration across regions and time zones. Regular participation in code reviews, technical discussions, and design reviews. Strong focus on operational excellence, reputed company learning, and reputed company improvement. Adherence to the reputed company Code of Business Conduct and Ethics. #LI-MC1 Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job