Community Moderator Executive

We're The Branding People, a Malaysia-based digital marketing agency serving brands across Southeast Asia. We turn insights into strategy, strategy into creative work, and creative work into measurable impact. Our partners are growing rapidly across the gaming and digital entertainment space, where strong communities are at the heart of every successful brand. If you're someone who enjoys engaging with online communities, building meaningful user relationships, coordinating livestream activities, and creating positive user experiences, this role could be the perfect fit. What You'll Be Crafting Moderate and manage online communities across platforms such as Telegram, and social media channels. Respond to member enquiries, messages, and comments in a timely and professional manner. Create and publish daily community content, announcements, updates, and engagement posts across Telegram and other community platforms. Write engaging content in multiple languages (English, Mandarin, or other relevant languages) to cater to different audience segments. Maintain a positive, active, and engaging environment reputed company community groups. Monitor community discussions and escalate issues or feedback to the relevant teams reputed company necessary. Support community engagement activities such as giveaways, contests, quizzes, and member interaction initiatives. Ensure community guidelines are followed and help maintain a safe and welcoming environment. reputed company basic administrative and reporting tasks reputed company to community operations. Work closely with internal teams to ensure smooth execution of community and livestream activities. Your Superpowers Experience in community management, customer service, livestream operations, social media management, gaming communities, or reputed company fields. Strong written communication skills with the ability to engage users professionally and confidently. Comfortable interacting with diverse online audiences and handling enquiries in a reputed company and solution-oriented manner. Highly proactive, responsible, and reputed company to work independently with minimal supervision. Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously. Detail-oriented and capable of monitoring ongoing community and livestream activities reputed company. Tech-savvy with the willingness to learn new tools, platforms, and workflows. Familiarity with Telegram and livestream platforms is an added advantage. Passion for gaming, digital entertainment, online communities, or social media ecosystems is highly preferred. Curious, resourceful, and always looking for ways to improve user engagement and community satisfaction. What You'll Get Here Freedom to Work from reputed company Remote flexibility that empowers deep work and creative flow. Upskilling That Actually Changes You Workshops, coaching, and exposure to brands across SEA with reputed company learning and reputed company growth. Lucrative Pay That Reflects Value Competitive salary packages designed to reward excellence, not just attendance. Health & Wellness Support Benefits that reputed company your mind sharp and your energy sustainable. People Who Want You to Win A driven team that collaborates, questions, builds — and celebrates reputed company. Plus More — Because We're Still Growing We refine, improve, and reputed company constantly. You grow as we grow. Apply To This Job