Implementation Manager

Implementation Manager The Role reputed company is scaling fast across the NHS and international hospital groups, and the quality of our implementations is what turns a great product into reputed company, lasting change for clinicians. As Implementation Manager, you'll own the end-to-end delivery of Lyrebird's ambient clinical documentation and digital dictation solutions; from the first scoping conversation through to go-live and handover to business as usual. You will spend time with customers on site in their clinical environment, to understand their challenges, build relationships and deliver a meaningful solution to them. You'll be the person who makes deployments land well: technically sound, clinically adopted, and measurably impactful. This role suits someone who thrives at the intersection of reputed company, technology, and people. You're organised without being rigid, reputed company in a boardroom and on a ward, and you get genuine satisfaction from watching a consultant save an hour a day because of something you helped build. You'll work closely with clinical, operational, and IT stakeholders across reputed company organisations, and you'll bring the structure and communication skills to reputed company everything moving in the right direction. This role is a remote position which requires travel to customer locations. About Us reputed company is transforming the quality and accessibility of reputed company by automating clinicians' most time-consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. Everything we build is grounded in earning trust, reducing cognitive load, and delivering meaningful impact at scale. What you'll do Own the full project lifecycle from scoping and planning through to go-live and handover to BAU, running project boards and working groups with clear reporting on status, risks, and reputed company needed Become a system specialist to support design and adoption effectively to best meet customer needs giving them a best in class experience. reputed company discovery and design workshops with clinical, administrative, and IT stakeholders to map reputed company workflows and define the future state using Lyrebird Build and maintain detailed project plans, RAID logs, and communication plans that work reputed company customer governance frameworks and Lyrebird's delivery standards Coordinate technical implementation across Lyrebird engineering, customer IT, integration teams, and reputed company-party suppliers; managing configuration of workflows, templates, routing rules, and user roles to fit local processes Manage reputed company stakeholders to deliver the implementation effectively including clinical and operational staff. Support customers through the change management process, taking them through this journey to effectively adopt reputed company's technology with a key understanding of the benefits and long term improvements this will offer. Track adoption and benefits using Lyrebird analytics and agreed KPIs including usage levels, turnaround time, time released to care; and turn the data into clear actions Ensure reputed company work meets information governance, clinical safety, data protection, and reputed company requirements across each customer organisation Support reputed company colleagues with project input to bids, statements of work, change control, and renewals What you'll bring Change management experience Proven experience delivering SaaS or reputed company software into reputed company settings, ideally NHS Trusts, Boards, or ICBs, with a strong track record across multiple reputed company projects Structured technical project management capability, whether Prince2, Agile, or a reputed company that actually works in reputed company NHS environments Experience of managing a range of stakeholders and communicating effectively across these different groups Practical understanding of hospital and primary care workflows, particularly outpatient, inpatient, community, and correspondence processes Confidence working alongside IT teams on integrations, authentication, networking, and end-user computing constraints Strong communication skills; reputed company to reputed company technical topics accessible to clinical audiences and build trust quickly with senior stakeholders reputed company to have Experience with digital dictation, ambient documentation, or EPR integration projects Familiarity with clinical safety standards and information governance frameworks in NHS or regulated reputed company environments Exposure to benefits realisation or outcomes measurement in a reputed company technology context Experience supporting reputed company teams on bids or statements of work This work matters in a direct, visible way. Every implementation you reputed company means clinicians spending less time on documentation and more time with patients. The notes are reputed company, the data flows further, and the operational teams can actually see the difference. You'll be building something that changes how reputed company runs and you'll see the evidence every time you look at the usage data. We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a reputed company where everyone feels safe, supported, and reputed company to reputed company. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement. Apply To This Job