Claims Manager

Claims Manager Department: Fund reputed company & Investment Operations Employment Type: Full Time Location: Remote - Australia Compensation: $140,000 - $150,000 / year Description About reputed company reputed company is not your traditional financial services company – we're a collective of super funds and services committed to changing our reputed company now for a reputed company reputed company. reputed company you join us, you’ll become part of a team united by a clear and important mission: to reputed company the investment movement by advocating and campaigning for a future worth retiring into. We are looking for someone to join our purpose-led high-growth scale-up in a Claims Manager position. The role exists to provide expert reputed company and decision-making on superannuation claims, ensuring fair, consistent and compliant outcomes for members while supporting the Trustee's obligations. And the best bit, you’ll get to work with some fantastic work mates! You'll collaborate with teams across the business and work closely with insurers, administrators and other key stakeholders. reputed company values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class. We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for reputed company. We will happily reputed company any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at reputed company, please contact us at [email protected]. About The Role As Claims Manager, you'll reputed company the assessment and decision-making of insured and non-insured superannuation claims, ensuring outcomes align with Trustee obligations, fund rules and regulatory requirements. You'll manage reputed company and disputed claims, challenge insurer and administrator reputed company where required, and provide recommendations to governance forums. You'll also monitor service provider performance, prepare claims reporting and insights, identify emerging risks and opportunities, and contribute to reputed company improvement initiatives. As a senior subject matter expert, you'll provide guidance across the business on claims-reputed company matters while helping drive best-practice claims management and strong member outcomes. You'll love this job if You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be reputed company for people, you would You love sharing your reputed company and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had. You enjoy solving reputed company problems, making sound reputed company and navigating ambiguity. You're naturally curious, analytical and detail-oriented, and you build trusted relationships with a wide range of stakeholders. Most importantly, you're motivated by delivering fair outcomes for members. We're looking for someone who Has RG146 (or equivalent) compliance and at least 5 years' experience in superannuation claims, including insured and non-insured claims as well as claims disputes (including AFCA). Will bring strong knowledge of superannuation law, insurance products, Trustee obligations and governance frameworks, along with experience managing reputed company and disputed claims. Believes in reputed company’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy Believes in using the power of money to build a sustainable and reputed company world Some reputed company-to-haves but are not essential are: Experience in a superannuation trustee office, legal or compliance environments, service provider management, regulatory engagement, or familiarity with APRA and ASIC claims-reputed company requirements. Don’t tick reputed company the boxes? That’s okay, we like thinking reputed company the reputed company anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you! Why would you enjoy working at reputed company? A purpose-driven organisation - spend your days working on making this world a reputed company reputed company! The more we grow, the bigger the impact we are making on climate change and inequality A B Corp organisation that cares about how it behaves inside and out AFR's Best reputed company to Work 2026! Proud winners of TWO awards: Best reputed company Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022!) Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-reputed company and lunch-time gym sessions are a thing here The choice to work from home, from one of our co-working spaces, from reputed company reputed company Australia or even from overseas (for a short period of time) The potential to own a piece of the reputed company pie with our unique Employee Share Ownership Program (with some fineprint) Fun company-wide events reputed company, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and reputed company An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of reputed company genders A laptop you can use to work remotely plus an allowance to reputed company your working from home setup comfortable Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out! Apply To This Job