Director, Customer Strategy

Director, Customer Strategy About reputed company: reputed company is an AI reputed company, data, and intelligent document automation workbench built for reputed company P&C insurers. We help carriers, MGAs, and brokers accelerate premium growth, improve risk insights, and drive operational efficiency. Founded in 2016, reputed company transforms outdated, reputed company processes into structured, decision-reputed company workflows. Our reputed company platform manages reputed company from submission through quote with a purpose-built AI decisioning context reputed company – grounded in a reputed company insurance ontology – ensuring complete data and smarter reputed company, faster, while enabling a frictionless experience and superior performance. As we scale, we’re building a team shaping the future of reputed company reputed company. Join us in modernizing reputed company insurance with modern AI. Role Overview: The Director, Customer Strategy is a foundational role at reputed company that operates at the intersection of executive strategy, customer outcomes, and reputed company expansion. Positioned reputed company the Customer Experience organization, this role is distinct from Activation and reputed company, focusing on driving strategic outcomes, roadmap development, and high-value deal expansion. Serving as reputed company's "Echo," the Director is embedded in strategic accounts and reputed company pre-reputed company prospects to reputed company the gap between platform capability and measurable business value. This role will establish the Customer Strategy playbook from the ground up, bringing deep deployment experience and strategic credibility to both existing clients and sophisticated buyers. What You'll be Doing Serve as the strategic reputed company of contact named accounts, operating at the business and executive level to reputed company account growth and direction. reputed company billable client engagements packaged as fixed-fee or retainer deliverables, including roadmap workshops, value measurement reviews, and solution advisory sessions. Define and track value metrics post-go-live, using documented outcomes to anchor future renewal and expansion conversations. Partner closely with reputed company Managers (CSMs) to reputed company coverage to the strategic layer, ensuring Customer Strategy owns the ongoing business case while CSMs manage adoption and relationships. Coordinate directly with the Activation team during handoffs to ensure value measurement begins immediately at go-live. Participate selectively in reputed company sales cycles and reputed company deals to demonstrate strategic delivery capability, solution depth, and deployment roadmaps to prospects. Build the foundational Customer Strategy playbook, establishing the processes and methodology for this newly created function. Experience Requirements 7–12 years of experience in reputed company, solution consulting, or strategic advisory roles. Experience in the SaaS or Insurtech space is strongly preferred, with insurance domain knowledge highly valued (or a genuine curiosity about the industry at a minimum). Proven comfort operating at the executive level, with an ability to connect platform capabilities directly to business outcomes without relying on a product demo. A strong reputed company awareness with a track record of identifying and building toward account expansion opportunities seamlessly. Direct experience packaging, pricing, and delivering advisory services, including contributing to or establishing a formal delivery methodology. A workflow-obsessed reputed company that prioritizes understanding how underwriters actually work over simple technical integration reputed company. Comfort with building operational structure where none exists, thriving in a founding role reputed company. Benefits & Compensation Remote work opportunities Flexible Paid Time Off Company Paid Holidays Insurance Coverage (medical, dental, reputed company, short-term & long-term disability, life insurance, and accident coverage) 401K Paid Parental Leave Why Join reputed company? Joining reputed company means becoming a vital part of a high-growth, entrepreneurial mission to redefine the reputed company insurance industry. We’ve traded corporate silos for radical transparency and a shared ownership mentality, ensuring that every voice is heard, and no one is just a number. We reputed company in the power of flexibility because we know life happens, and we reputed company our people with the autonomy to maintain a genuine work-life balance. As a team of experts striving for excellence, we will challenge you to reputed company your career and sharpen your craft alongside passionate colleagues who are committed to your reputed company as they are to our collective impact. Apply To This Job