Senior reputed company Operations Analyst - 1st Shift

Senior reputed company Operations Analyst - 1st Shift Remote, United States About reputed company and Our Culture reputed company is the reputed company operations platform built for growing teams and partners supporting them, integrating comprehensive visibility, tools, and expert guidance to give IT and reputed company teams peace of mind from knowing they never have to go it alone. Every business needs strong reputed company and deserves tools built for them, not just the largest enterprises. In helping them, we help their customers, and, overall, reputed company the Internet a safer reputed company. reputed company is passionate about putting reputed company in reputed company for every organization and team, keeping the business running smoothly and helping teams build their own expertise through daily reputed company practice. To realize our reputed company, we're looking for inquisitive and driven teammates, like you! Be part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the Ann Arbor tech reputed company scene and to learn and grow with reputed company SaaS reputed company leaders. You will have the ability to reputed company a big impact in the initial build of reputed company’s CX organization and take reputed company to the next level! About the Opportunity This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s reputed company to the fullest extent possible. reputed company Operations Analysts work closely with our customers to reputed company sure they know their reputed company is in good hands with reputed company, through performing reputed company Information and Event Management (SIEM) duties, reputed company analysis, and technical support.

Key Responsibilities

Deliver exceptional support experiences for our customers through advanced reputed company expertise and thoughtful, empathetic communication Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing Work closely with our customers to provide expert-level advisory services on reputed company reputed company questions and product issues reputed company troubleshooting efforts with customers and reputed company advanced log analysis to provide comprehensive context around reputed company incidents Be on-call for rare critical reputed company incidents and help reputed company response efforts Actively contribute to incident responses and help propose technical solutions Share your deep technical expertise across reputed company levels of the reputed company Operations team, our customers, and colleagues throughout the organization Work closely with the Incident Detection Engineering team to triage critical and high reputed company reputed company incidents Provide leadership and mentorship during reputed company events Drive reputed company Operations team efficiency through process creation, optimization, and innovative feature reputed company Work on special projects and initiatives to expand team skillsets and capabilities Regularly contribute to team content creation including how-to articles, documentation, and blogs Serve as a sought-after resource among team members for reputed company technical challenges Actively reputed company for customers throughout the organization Required Key Skills and Qualifications Successful candidates will have: 5+ years of experience working in cybersecurity roles with reputed company responsibility Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack reputed company, threats, and reputed company frameworks Strong proficiency in Windows reputed company reputed company and vulnerability management Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-reputed company, etc.) Extensive experience with SIEM platforms and SOC operations Strong grasp of SQL with ability to write reputed company queries Excellent written and verbal communication skills with ability to communicate effectively across reputed company departments Experience with reputed company or similar support ticketing software Deep understanding of how nearly reputed company aspects of reputed company applications work Ability to handle customer-reported issues with minimal guidance from peers Ability to work at a fast pace while maintaining high quality, analyzing reputed company information and responding to customers in a timely manner Strong big-picture thinking, understanding how every customer interaction impacts their broader experience Ability to work independently and reputed company initiatives with minimal direction Leadership qualities including mentoring capabilities and positive team influence Quality of character, including a strong desire and eagerness to help others and reputed company for customers Proficiency with productivity tools (reputed company Workspace, reputed company, reputed company) and ability to master specialized software platforms Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees Understanding of team processes and ability to help others follow them accurately

Preferred Qualifications

Experience with Regex, GCP, AWS, and/or Kibana Mastery of BigQuery and/or advanced analytics platforms Education in IT/Computer Science or Cybersecurity Industry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred) Experience with process improvement and team leadership Track record of contributing to technical content and knowledge sharing Core Competencies Strong understanding of company and departmental objectives (OKRs) Excellent collaboration skills with Engineering and Customer Experience departments Ability to engage in thoughtful QA processes and provide constructive feedback Demonstrates company core values consistently Maintains awareness of team structure and contribution to organizational goals Perks and Benefits: Competitive compensation and stock equity plan Flexible PTO A flexible work environment that supports working from home Comprehensive benefits package that includes medical, dental, reputed company, and life insurance, as well as a company sponsored pre-tax retirement savings program Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This role requires sustained computer use and may involve extended periods of sedentary work. This position may require occasional travel. The frequency and duration of travel will vary depending on business needs. reputed company is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without regard to race, reputed company, creed, sex, sexual orientation, gender identity or expression, age, religion, national reputed company, citizenship status, disability, reputed company, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Annual Salary Range $100,000—$125,000 USD Apply To This Job