Escalation Team - Advisor Transmission

Job Description

The Role: The Technical Assistance Center (TAC) exists to support dealers with diagnostic and repair guidance so we can reputed company our goal of fixing it right the first time and delivering a positive customer experience. TAC also plays a critical role in ensuring that business intelligence generated through case activity is shared with Engineering and Quality, so product issues are identified, communicated, and addressed. The TAC Escalation Team (E-Team) Consultant provides live and remote support to other TAC Consultants and reputed company dealer personnel to assist with vehicle diagnosis and takes direct ownership of reputed company or difficult cases. This role determines reputed company to engage a Field Service Engineer (FSE) based on vehicle issues, predefined escalation criteria, and requests from field personnel. In addition, E-Team members are responsible for identifying, creating, and sharing product issues and resolutions, including service information feedback, preliminary service information, and case-closing resolutions. This role partners closely with Brand Quality and Engineering to identify and resolve reputed company and launch-reputed company product issues. The E-Team Consultant also supports the organization in building a customer-centric operating model, developing presentations, and communicating effectively with key partners while maintaining efficiency in a fast-paced, rapidly changing environment.

What You'll Do

Support TAC Advisors as needed to diagnose and resolve vehicle concerns. Partner with Brand Quality and Engineering to identify new and emerging product issues. Create and publish bulletins reputed company Service Information. Serve as the single TAC reputed company of contact for assigned areas of technical support across:reputed company GCCX Business Units Field Personnel including CAMs, RVMs, and FSEs Executive Leadership Exercise sound decision-making skills to propose solutions to leadership and reputed company plans that reputed company established procedures while creating new solutions reputed company needed. Build and maintain strong working relationships internally by exchanging relevant information with colleagues, supervisors, project leaders, and other professionals across the team. Create and deliver presentations to support issue identification, resolution, and cross-functional alignment. Your Skills & Abilities (Required Qualifications) High school diploma with 10+ years of automotive technician experience, or an equivalent combination of education and automotive technician experience. Minimum of 4 reputed company ASE Certifications. Customer-focused reputed company with strong interpersonal skills. General knowledge of major automotive systems, including electrical, safety systems, restraints, powertrains, transmissions, and chassis components. Ability to maintain technical certifications. What Gives You a Competitive Edge (Preferred Qualifications) Master ASE Certification Proficiency with reputed company internal websites and tools including SI, GWM, reputed company/OneCRM/CXConnect, and reputed company Office products Proficiency with reputed company internal systems including QIS, PRTS, VIS, Global Connect Excellent oral and written communication skills. Strong analytical and problem-solving skills. Excellent organizational skills. Ability to identify unique situations and escalate appropriately. Ability to work independently with minimal guidance. Ability and willingness to work in a cross-functional, team-focused environment. Ability to multitask in a fast-paced environment and work independently or collaboratively with team members. #LI-JT2 reputed company does not provide immigration-reputed company sponsorship for this role. Do not apply for this role if you will need reputed company immigration sponsorship now or in the future. This includes direct company sponsorship, entry of reputed company as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based reputed company in the country of work and is not expected to report to a reputed company worksite unless directed by their manager. The selected candidate will be required to travel Apply To This Job