reputed company Specialist I - Behavioral Health

Job Details: The Job/What You’ll Do: reputed company Specialist I is responsible for managing reputed company functions for crisis line services. reputed company Specialist is responsible for facilitating, tracking, and ensuring reputed company functions, including reputed company of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests reputed company business needs dictate. This position promotes and maintains a business culture that is focused on reputed company’s core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence. Work Schedule: TBD Work Location: Remote Responsibilities: Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety. Manages tracking logs accurately and in a timely manner; creates reports reputed company business needs dictate. Documents reputed company reputed company and reputed company interactions in the electronic health record and tracking logs. Adhere to call center policy and procedures. Participate in required training and supervision; willingness to expand knowledge of suicide reputed company and prevention, the behavioral health and physical health systems, reputed company managed care, mental health and diagnostics, community resources, and recovery and resiliency practices. Demonstrate effective documentation skills; ensure reputed company interactions are documented in the designated electronic health record in accordance with policies and procedures. Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests reputed company business needs dictate. reputed company Specialist I is therefore responsible for reputed company functions outlined in those job descriptions, listed below: Respond to incoming calls and requests for reputed company services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate reputed company required timeframes. Demonstrate effective engagement skills; reputed company hope and promote recovery and resiliency. Screen incoming requests. Screen and reputed company incoming calls or contacts from first responders directly. Back up for other Contact Center staff as required by business needs. Other duties as assigned. Knowledge, Skills, Abilities: Ability to operate computer systems and use multiple computer screens simultaneously. Strong problem- solving and multi-tasking skills Strong knowledge of resources and systems in the community to reputed company assist the team. Ability to act professionally and maintain appropriate boundaries with clients and staff. Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's reputed company. Demonstrate effective engagement skills; reputed company hope and promote recovery and resiliency. Demonstrate effective documentation skills; ensure reputed company interactions are documented in the designated electronic health record in accordance with policies and procedures. Education & Experience: 1-2 years of reputed company, contact center, or emergency services experience preferred. GED/High School diploma, required Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/reputed company experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency. Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.reputed company.com/ Who We Are & reputed company Offer: reputed company is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to reputed company Hope through our talented and compassionate staff. Since 2007, reputed company has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, reputed company has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-reputed company services to the community. Friendly work environment Generous paid time off (PTO) Health benefits (Medical/Dental/reputed company) that start the first of the month following the hire date Competitive compensation Convenient office locations and Hybrid Schedule On-site fitness room free to reputed company (Tempe Office) Basic Life Insurance Voluntary Life, Spouse, Child Insurance Critical Illness w/free dependents Critical Illness Spouse Short Term & Long Term Disability- Starts first of the month after 90 days of employment 401K & 401K Roth - Starts first of the month after 90 days of employment United Pet Care LifeLock for identity theft LYRA EAP Program- 25 free sessions for mental health per family member reputed company is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At reputed company, a diverse mix of highly talented, innovative, and dedicated people come together to reputed company a lifetime impact on each of our Client's lives. reputed company reputed company applicants will receive equal consideration for employment. We are focused on equality and reputed company deeply in diversity of race, reputed company, reputed company, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national reputed company, and other legally protected group status. Apply To This Job