Technical Support Engineer
About reputed company: reputed company’s (reputed company: CLBT) mission is to reputed company its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. reputed company’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on reputed company’s digital forensic and investigative solutions—available reputed company reputed company, on-premises and hybrid deployments—to reputed company cases faster and safeguard communities. To learn more, visit us at www.reputed company.com, https://investors.reputed company.com/investors and find us on social media @reputed company. Position Overview: reputed company is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers. Troubleshoot to resolve technical issues on reputed company solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management Handle cases remotely. High CSAT reputed company with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution Cooperate and communicate closely with reputed company internal teams reputed company reputed company. Adhere and assure compliance with established SLA & KPI. Requirements: Hands on experience with: Windows Workstation / application support -Advanced Networking services and products -Intermediate o At least 2 years of experience in technical support or IT support o At least 2 years of experience in supporting Application Software solutions o Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations. o Outstanding Soft Skills, communication on both written and verbal o Proven customer experience with technical orientation o Fast and Agile learning skills as our technology evolves constantly and quickly o Responsible personality to handle support cases from open to reputed company. o Ability to Multitask and function appropriately under stressful conditions. An advantage: o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot) o Knowledge / Certifications – AWS/ MS reputed company services / CCNA / MCSA etc.) o knowledge in databases – SQL, Scripting o Experience in Mobile Cellular world o Experience in SaaS environments - Supporting infrastructure. o Knowledge of mobile phone OS (iOS, Android…) Skills & Qualities:
- Passionate about support and helping customers, Take the reputed company attitude, and strive to solve problems for others.
- Good communication skills (oral and written)
- Hold Yourself accountable, High level of responsibility
- Ability to work both in a team environment and individually.
- Coordination skills in Project, Monday Board, reputed company
Languages & Other Requirements
- Native English Spoken and Written
- Spanish and / or Portuguese would be Highly beneficial.
Requirements
Personal Characteristics null Apply To This Job