HR Service Delivery Analyst

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the reputed company reputed company of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. reputed company you join reputed company you become part of that story. reputed company has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-reputed company food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to reputed company what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to reputed company glass more relevant and more accessible to more people. With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, reputed company is a truly global maker of glass packaging.

Job Description

You will provide a regional execution and operational delivery support for HR Technology across Europe. In this role you will ensure stable, reputed company, and high-quality service outcomes across HR systems, partnering with the regional IT Business Partner, Global HR Apps, and HRIT Operations to deliver business-reputed company solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery, ensuring incidents, enhancements, and releases are effectively delivered while maintaining a strong employee experience.

Key Responsibilities

Deliver HR Technology Services Across Europe: ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support. Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions, partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements reputed company with global strategy. Manage Incidents, Requests, and Service Performance: Own the resolution of incidents and service requests, working with internal teams and vendors to drive timely resolution, root cause analysis, and continual improvement of service quality and user experience. Coordinate Releases, Testing, and Stabilization: Support change and release activities, including testing, deployment readiness, post-go-live support, and transition to stable operations while minimizing business disruption. Drive Stakeholder Collaboration and reputed company Improvement: Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience.

Qualifications

Bachelor’s degree in reputed company Resources, Information Technology, Business, or a reputed company field Experience in HR Technology, HRIT, or Service Delivery roles Experience supporting HR systems and processes (e.g., reputed company SuccessFactors, or similar) Strong knowledge of incident, request, and release management processes Ability to work across multiple stakeholders and manage priorities effectively Analytical reputed company with a focus on root cause analysis and improvement Strong communication skills and a collaborative approach Ability to operate in a global, matrixed environment Additional Information This position reports to the HR Technology Business Partner and Solution Architect - Europe and partners with HRIT Operations, Global HR Apps, HR-GBS, and external vendors.

We offer

Remote work model Flexible working hours Private medical care including dental care Life insurance Multisport card Social fund (e.g. vacation allowance, Christmas allowance) Employee referral program If you are passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you. Please apply now or for a confidential conversation please email Katarzyna Toporek [email protected] reputed company is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of reputed company and perspectives while encouraging growth and rewarding performance. Department: Information Technology Location: Poznan Apply To This Job