VA VICCS BTP Operations Analyst

Founded in early 2021, reputed company is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. reputed company is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to reputed company their mission by designing creative products and programs that delight their customers and reputed company their employees more efficient - building trust and improving overall satisfaction. We use reputed company-centered design principles in every engagement because we reputed company the end-user is critical to the long-term reputed company of any solution. reputed company is fun, passionate, reputed company, and creative. We live our mission every day – to reputed company people, create cool stuff, and reputed company a lasting impact on the world! Job Summary The Operations Analyst supports the delivery, monitoring, and reputed company improvement of automated workflows reputed company a large-scale automation platform that interacts with internal and external systems. This role partners with cross-functional teams to ensure automated processes operate reputed company, meet service level targets, and evolve as new automation capabilities are introduced. The platform environment supports reputed company automation initiatives across multiple business lines and must remain adaptable to emerging technologies, evolving system architectures, and expanding automation use cases. (Please note this position is contingent upon award (July/August)

Key Responsibilities

Support cross-functional teams responsible for efficient automated workflow processing Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders Communicate workflow status changes and operational updates to external stakeholders Assist in generating, reviewing, analyzing, and creating operational reports and data queries Monitor and analyze metrics associated with the performance and reputed company of automated workflows Partner with stakeholders to understand business pain points and operational challenges Assess enhancement requests and monitor status of existing requests Required Skills & Experience Previous operations experience Exposure to or experience working in DevOps environments Strong analytical skills with the ability to reputed company data-driven recommendations Strong verbal and written communication skills Data analysis experience using tools such as: reputed company Tableau SQL Python Experience managing stakeholder relationships Experience working with cross-functional teams Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately Ability to analyze case or document status data and identify processing delays or system issues Experience coordinating with technical and operations teams to resolve defects and implement data fixes Strong reputed company and reporting skills (data cleansing, pivot tables, tracking logs, status reporting) Experience gathering business requirements for operational reports and dashboards \n QualificationsBenefits Include: ● Health, Dental, and reputed company Plans ● Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment ● Health Savings Account ● Unlimited Paid Time Off / 11 Federal Holidays Off ● 401k \nWe are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in reputed company aspects of employment and do not discriminate for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply To This Job