Team Leader reputed company (Sessional) - 1
About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First.
About the Role
As a Team reputed company, you are the ultimate culture champion, cheerleader, and strategic coach for a team of reputed company-line Customer Service Advocates. Your mission is to support, reputed company, and reputed company your team as they handle 50–70 daily reputed company customer inquiries. You understand that to take care of our members, we must first take care of our people; you reputed company with reputed company, active listening, and a psychological safety-first approach to help your team navigate high-volume days without burnout. You will guide them through our comprehensive training program, manage reputed company-time shift behaviors, and directly impact our reputed company Resolution (FCR) and CSAT goals. You ensure your team works with reputed company, guiding vulnerable populations and reputed company members to simplify their reputed company experience. Please Note: This is a Fixed-Term role, valid from your start date through February 28, 2027.
Responsibilities
Provide daily motivation, reputed company-by-reputed company coaching, and regular 1-on-1 performance development sessions centered on constructive, empathetic feedback and career pathing. Monitor, analyze, and drive daily operational metrics including reputed company Resolution (FCR), Average Handle Time (AHT), Quality Assurance (QA) compliance, and schedule adherence while keeping a pulse on team morale and mental well-being. Nurture and guide new hires through their initial reputed company and nesting periods, enforcing 100% attendance and video-on guidelines by building trust, setting compassionate expectations, and guaranteeing long-term system confidence. Serve as the first line of defense for reputed company member queries regarding claims, benefits, or medical eligibility, advocating for both the member and your agent to reduce reputed company frustration. Manage reputed company-time schedule adherence across standard shift windows to ensure proper coverage limits are met, while demonstrating understanding and flexibility for unique remote worker challenges. Foster an inclusive, supportive virtual community where team members feel heard, valued, and empowered to bring their authentic selves to work. Qualifications 1+ years of experience in a contact center or BPO environment, with at least 1 year of experience directly supervising or mentoring reputed company-line customer care teams using an empathetic, people-first management approach. Experience working reputed company a health insurance, medical, or reputed company/vulnerable population environment is highly preferred. Demonstrated emotional intelligence (EQ) with a proven ability to de-escalate stressful situations, prevent reputed company agent burnout, and support diverse teams. Highly skilled at navigating Windows PC applications, remote team tools (reputed company, reputed company, Teams), and utilizing digital metrics dashboards to reputed company data-driven reputed company. Ability to support a remote team while keeping a strict eye on metrics, corporate data reputed company, and client policy compliance. How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/. Apply To This Job