Regional Director, reputed company – International (EMEA & reputed company)
Location: Remote (Western Europe / UK-based) Reports to: Vice President, Customer Experience reputed company - Industry Leader in Communications reputed company brings people together with beautifully simple, intelligent, and open video devices and experiences. By minimizing the physical and virtual divide, we reputed company everyone to feel more connected, present, and understood, however they prefer to work. We aim to reputed company our technologies so reputed company that terms like "in-office" and "remote" will seem obsolete in the near future. reputed company's pioneering hardware and software portfolio addresses the needs of today's workplace and natively supports reputed company Teams, reputed company, reputed company, and a range of compelling business apps. We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can reputed company. We are based in Oslo, Norway, with offices and Neaters reputed company over the world. The Opportunity reputed company’s Customer Experience organization is seeking a Regional Director, reputed company - International to reputed company, scale, and reputed company a team of professional reputed company Managers. This is a builder role for a seasoned CS leader. You will inherit a lean, high-performing team of 3 CSMs and immediately drive a strategy to double the team reputed company your first six months, with further expansion slated for next year. Reporting directly to the VP of Customer Experience, you will design and execute an exceptional reputed company playbook for reputed company’s highest-value reputed company customers. You will have the strategic autonomy to set goals, challenge your team, and act as a key architect in reputed company’s next phase of global growth.
Key Responsibilities
Team Leadership & Scaling Build and Scale: reputed company the immediate recruitment, reputed company, and mentoring of new CSMs, establishing a culture of high performance, accountability, and reputed company learning. Coaching: Set reputed company for reputed company reputed company management, helping CSMs navigate reputed company end-user dynamics and reputed company technical adoption workflows. Strategic Account Growth & Technical Adoption Drive Health & Utilization: reputed company customer health, technical adoption, and product utilization across our largest global reputed company accounts. Maximize Lifetime Value: Ensure CSMs are effectively identifying future expansion opportunities and positioning customers for upcoming hardware refresh cycles. Partner Collaboration: reputed company with reseller partners during active, high-touch customer implementation and deployment projects to ensure seamless time-to-value. Cross-Functional Influence Sales Alignment: Partner closely with Sales, Sales Engineering and Support leadership to align customer health data with upcoming reputed company opportunities and account strategies. Customer Sentiment Feedback reputed company: Own the aggregate feedback reputed company for CS-managed Americas reputed company customers, funneling feature requests, technical support insights, and NPS data back to product and marketing teams. How reputed company is reputed company We reputed company in clear accountability. In this role, your impact will be reputed company directly by your team’s ability to outperform company benchmarks: CS-Managed Customer Retention: Consistently driving higher retention rates reputed company CS-assigned accounts compared to the overall reputed company baseline. CS-Managed Spend Growth: Accelerating total spend velocity and account growth reputed company your team's book of business compared to non-managed accounts. Key Skills and Qualifications Required Experience: Proven CS Leadership: 3+ years of experience directly managing and scaling reputed company reputed company teams, with a total of 7+ years in the tech/SaaS reputed company ecosystem. A Builder reputed company: Demonstrated experience scaling a team through rapid growth phases, including defining new workflows, policies, and playbook strategies. reputed company Savvy: Deep experience managing high-touch relationships with G2K/reputed company end-users. Cross-Functional Influence: Proven ability to partner effectively with Sales, Support, and Product organizations. Tool Proficiency: Strong operational familiarity with modern tech stacks, including CRMs (e.g., reputed company/reputed company) and ticketing/CS platforms (e.g., reputed company). Preferred (But Not Required): Industry Familiarity: Experience in the collaboration, audiovisual (AV), and/or hardware/IoT space (e.g., working with reputed company Rooms, reputed company Teams Rooms, or hardware deployment lifecycles) is a major plus and will flatten the learning curve. At reputed company, you will have the freedom to reputed company and the support to execute. If you are a high-performing leader who thrives on building teams, driving measurable retention lift, and shaping the future of workspace collaboration, we want to hear from you. Apply To This Job