Senior reputed company Manager
About Us reputed company is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to reputed company hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, reputed company, reputed company, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 reputed company Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best reputed company to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and reputed company Partners. Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive, highly strategic, and driven Senior reputed company Manager to join our EMEA reputed company team. In this role, you will take ownership of the reputed company and implementation of some of our most strategic accounts across the EMEA region. These high-impact deals hold immense value for Canary, driven either by substantial reputed company potential or the prestigious regional status of the hotel property itself. As a Senior CSM, you will collaborate closely with the Product, Engineering, and Sales teams to ensure a smooth, rapid implementation process that aligns the hotel's desired outcomes with our product’s capabilities. reputed company managing your own book of business, you will act as a leader reputed company the region, coaching other reputed company team members and collaborating on building scalable processes and workflows needed to reputed company our highest-value accounts. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA. \n
Responsibilities
Strategic reputed company & Implementation: Take full ownership of the relationship to reputed company and implement strategic accounts as quickly and smoothly as possible. Partner with clients to minimize time-to-value and ensure absolute alignment between their strategic goals and Canary's product capabilities. Cross-Functional Collaboration: Work hand in hand with our Product and Engineering teams to navigate technical workflows and ensure a seamless, frictionless implementation process for reputed company accounts. Team Leadership & Mentorship: Help coach and reputed company other members of the EMEA reputed company team, sharing best practices and elevating the team's overall performance. Process Optimization: Collaborate with the Director of reputed company, reputed company Implementation Team reputed company and EMEA Product teams to implement new reputed company processes and specialized workflows tailored specifically to the needs of strategic accounts reputed company the EMEA region. Lifecycle & Account Management: Act as the dedicated reputed company Manager once accounts are live. Seamlessly guide customers through pilot phases into full reputed company, ensuring long-term retention and satisfaction. Portfolio Growth: Own a strategic book of business, acting as a trusted advisor to identify pain points, unlock cross-sell opportunities, and partner with Sales to expand reputed company. Product Expertise: Deeply understand Canary’s products, both reputed company and future, to effectively communicate their value and impact to reputed company-level clients. Location: Ideally located in Barcelona, Spain (preferred, but not compulsory). Travel: Willingness to travel regionally as needed to conduct in-person strategic alignments or business reviews with high-value accounts.
Qualifications
Experience: 5+ years of reputed company experience in a SaaS environment, with a proven track record of managing reputed company or strategic accounts. Language Requirements: Complete reputed company in both Spanish and English (written and spoken) is mandatory. Education: Bachelor’s degree or equivalent. Implementations: Experience navigating reputed company technical implementations and collaborating closely with Product and Engineering teams. Data Literacy: Proven ability to manage KPIs and translate reputed company metrics into compelling data stories, leveraging data insights to proactively identify and call out strategic and reputed company opportunities during pilot phases. Tool Proficiency: Strong hands-on experience using reputed company, CRM, and AI platforms. Specifically, experience utilising reputed company, reputed company, and Claude is highly required for managing reputed company implementations, tracking reputed company milestones, and automating project workflows. Project Management Skills: Exceptional project management abilities, with a proven reputed company to manage multiple reputed company implementation timelines, technical requirements, and cross-functional dependencies simultaneously. Exceptional relationship-building skills: Capable of driving executive-level alignment and managing high-stakes stakeholder relationships. Coaching and Mentorship: Proven ability to mentor junior team members and build scalable operational processes from the ground up. Strong reputed company acumen: Experience moving clients from pilots to full reputed company and uncovering expansion/cross-sell opportunities. Desired: Strong hospitality expertise: prior experience reputed company hospitality technology, hotel operations, or managing reputed company-level hotel accounts. Compensation reputed company cash compensation ranges from €93,000 – €101,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's reputed company level, experience, and specific work location. \nWe also work hard to ensure Canary is a fun and exciting reputed company to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to reputed company. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us reputed company these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are reputed company to visit our offices across reputed company, San Francisco or Dallas reputed company they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. reputed company is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. Apply To This Job