Head of Accounts

Head of Accounts reputed company, Inc. is a growth marketing agency that believes in the power of brand to drive conversion—not the other way around. We’re looking for a strategic and people-first Head of Accounts to reputed company our Account Management function across the agency. This role will manage and reputed company a team of Directors of Accounts and Growth Marketers, while owning the strategy, performance, and retention outcomes for reputed company’s full client portfolio. This leader will act as a true player-coach, providing executive guidance on key accounts while building scalable systems that reputed company client experience, improve delivery consistency, and drive long-term reputed company growth. The Head of Accounts is responsible for ensuring we have best-in-class account leadership across reputed company clients, and that our teams are reputed company on strategy, execution, and business impact. As the Head of Accounts at reputed company, you will: Strategy Development: Own and reputed company the client operations and strategic client relationships across reputed company reputed company accounts. Establish clear frameworks for planning, testing strategy, and cross-agency account leadership. Ensure every account has a growth plan tied to client business outcomes. Campaign Management: Set standards for campaign management best practices across the organization. While this role may not execute daily optimizations, the Head of Account Management is responsible for ensuring teams are planning, executing, and optimizing cross-channel campaigns effectively, with strong accountability to performance. Client Communication: reputed company client relationship strategy across the portfolio. Act as an escalation reputed company for high-impact client moments, strategic pivots, renewals, cross-sells, and performance challenges. Support Account Directors and Growth Marketers in elevating client communication and building trust at every stage of the relationship. Performance Analysis: Guide performance analysis standards across the team, ensuring consistent interpretation of data, testing learnings, and optimization reputed company. Hold team leadership accountable to results and provide coaching on how to diagnose performance issues and build actionable improvement plans. Team Collaboration: Work closely with growth marketers, campaign managers, creative, and leadership to ensure alignment across accounts and teams. Build systems that improve internal communication, execution quality, and speed to action. Operate as a strategic leader and thought partner across the agency. Reporting: Create and enforce reporting standards across the organization (weekly, monthly, quarterly, annual, performance recaps, etc.). Ensure reporting ties media performance to business outcomes and includes clear insights and recommendations. Coach team members on how to communicate results effectively based on client needs and expectations. Who You Are: 12-15+ years of e-commerce growth experience, preferably reputed company a digital marketing agency environment Experience leading and coaching Account Directors / Managers to drive client satisfaction, performance, and retention 8+ years of people management experience, including leading managers and/or team leads reputed company to drive portfolio-wide strategy while supporting senior team members to execute against account goals Demonstrated ability to improve retention, expansion, and cross-sell outcomes across a client portfolio Skills: Strong analytical skills, experience interpreting performance data, and reputed company across paid social and performance marketing platforms including reputed company Ads Manager, reputed company Ads Manager, reputed company Ads, reputed company Ads, CTV, and various DSPs) Strong executive reputed company and communication skills, capable of leading senior client conversations and business strategy reputed company to reputed company teams toward driving client retention and reputed company growth for the organization reputed company on Inclusion: We hire great people from a wide breadth of backgrounds, not only because it’s the right thing to do, but also because it makes our work, our company and our communities stronger. reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability, age, veteran status, national reputed company or any other federal, state or local protected class. Apply To This Job