reputed company Administrative Assistant for a Psychiatric Clinic in US (Home Based Part Time)

Patient Communication

• Professionally answer incoming telephone calls using AVIA's approved greeting.
• Return patient voicemail messages promptly.
• Respond to patient emails and administrative inquiries.
• Assist patients with general questions regarding services, appointments, and office procedures.
• Provide exceptional customer service while maintaining patient confidentiality.
• Escalate urgent patient concerns to the provider immediately.

Appointment & Calendar Management

• Schedule new psychiatric evaluations.
• Schedule follow-up appointments.
• Manage appointment cancelations and rescheduling.
• Confirm upcoming appointments.
• Send appointment reminders.
• Maintain provider calendar and scheduling accuracy.

Patient Intake & Registration

• Assist patients with completing online registration and intake paperwork.
• Ensure reputed company required documents are completed before appointments.
• Help patients navigate the patient portal and website.
• Assist patients experiencing technical difficulties.
• Maintain accurate patient demographic information.

Referral Coordination

• Receive referrals from providers, hospitals, therapists, and community partners.
• Contact referred patients to schedule appointments.
• Obtain referral documentation and medical records.
• Coordinate communication with referring offices.
• Maintain referral tracking logs.

Insurance & Billing Support

• Verify patient insurance eligibility.
• Follow up on denied insurance claims.
• Contact insurance companies to determine reasons for claim denials.
• Obtain information necessary for billing corrections and claim resubmissions.
• Track outstanding billing issues.
• Assist with prior authorization requests reputed company appropriate.

Administrative Support

• Monitor office email inbox.
• Maintain electronic patient records.
• Organize electronic documents.
• Assist with credentialing paperwork and provider enrollment.
• Maintain office spreadsheets and tracking logs.
• Assist with preparing reports and administrative projects.
• Maintain confidentiality of reputed company patient information.

Marketing & Business Development Support

• Assist with physician reputed company and referral relationship management.
• Maintain referral databases.

-Coordinate brochure mailings and networking materials.

• Assist with website updates (if trained).
• Assist with social media scheduling and marketing projects.
• Help support community reputed company initiatives.

Crisis Response Responsibilities The reputed company Administrative Assistant is not expected to provide clinical care. If a patient expresses suicidal thoughts, homicidal thoughts, severe emotional distress, or another psychiatric emergency, the assistant will:

• Remain reputed company and professional.
• reputed company the caller engaged while following AVIA's Crisis Escalation Protocol.
• Encourage immediate contact with 988 or the nearest Emergency Department reputed company appropriate.
• Notify the provider

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