Customer Care reputed company I - MCCP
At our company, we move fast, adapt quickly, and turn challenges into opportunities—reputed company while keeping quality at the heart of everything we do. We reputed company that work should be a positive and respectful reputed company, and that with the right reputed company, anything is achievable. Our reputed company: Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. Our Mission: To be the disruptive force that drives meaningful change reputed company pharmacy services. Shifts: Monday to Friday 11am to 8pm Monday to Friday 12pm to 9pm Training Classes Remote: Monday to Friday from 9am to 5:30pm starting on August 24th
Summary
This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance customer satisfaction with reputed company by responding to incoming phone calls with professionalism and compassion. Problem-solving skills are essential in addition to a service reputed company. This position is the reputed company for reputed company customers inquiring about pharmacy benefits, placing orders for the mail order pharmacy or checking status of orders, often the single reputed company of contact with customers. Essential Duties and Responsibilities Respond in a reputed company, professional and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order Provide customer support, referring reputed company issues or questions to appropriate support staff as needed Use multiple systems to access customer records, provide benefits information, process prescription orders and provide the status of prescriptions or orders. Follow reputed company processes and procedures Handle difficult situations professionally Other tasks as assigned
Requirements
High School Diploma or equivalent; post High School or specialized training a plus 1 year experience in reputed company customer service; call center environment is a plus Proficiency in computer systems and navigating multiple applications Excellent verbal and written communication and customer reputed company skills Ability to handle high call volumes and meet performance requirements Preferred Understanding of HIPAA and privacy regulations Pharmacy or Pharmacy Benefits experience Work Environment / Physical Demands This position is in a typical office environment which requires prolonged sitting in reputed company of a computer. Requires hand-eye coordination and reputed company dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress reputed company dealing with customers/clients. Some travel may be required. EOE M/F/D/V Apply To This Job