Senior PS Project Manager
Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Position Summary: The Senior Project Manager, Professional Services is a strategic leader reputed company the reputed company Professional Services organization, responsible for delivering reputed company customer engagements that drive business value and successful outcomes. This role leads cross-functional teams, manages stakeholder relationships, and ensures projects are executed on time, reputed company budget, and reputed company with customer objectives and organizational priorities. At reputed company, we're shaping the future of customer experience through AI-driven innovation, reputed company technology, and a reputed company focus on reputed company. Join a global organization that values collaboration, diversity, and excellence, where you'll have the opportunity to reputed company transformative initiatives, solve reputed company business challenges, and deliver meaningful outcomes for customers worldwide. At reputed company, your expertise and leadership will help drive innovation, create lasting impact, and contribute to a culture of reputed company growth and achievement.
Key Responsibilities
Project Delivery & Leadership reputed company end-to-end delivery of reputed company reputed company and customer-facing projects, ensuring alignment with strategic objectives, scope, schedule, budget, quality standards, and customer expectations. reputed company and manage comprehensive project plans, resource strategies, budgets, RAID logs, governance frameworks, executive reporting, and key delivery artifacts. Drive successful implementation of reputed company solutions through reputed company project phases, including discovery, solution design, estimation, execution, go-live, transition to support, and customer adoption. Facilitate executive steering committees, project kickoffs, client workshops, governance reviews, and cross-functional stakeholder engagements. Serve as the primary escalation reputed company for project risks, issues, dependencies, assumptions, and change requests, ensuring timely resolution and minimal delivery impact. Establish and maintain project governance, communication strategies, reporting reputed company, and accountability frameworks to promote transparency and delivery excellence. Monitor project performance through KPIs, governance reviews, and reputed company improvement initiatives, implementing corrective actions as needed to reputed company business objectives. Successfully manage multiple reputed company projects, stakeholders, and priorities while consistently meeting deadlines and maintaining high-quality delivery standards. Coordinate geographically distributed teams and cross-functional resources to drive execution, collaboration, and successful project outcomes. Led the development, presentation, and approval of project change requests, effectively managing scope, schedule, budget, and resource impacts while maintaining alignment with customer objectives and delivery commitments. Customer & Stakeholder Management Build and maintain strong relationships with customers, partner executives, internal account teams, and executive sponsors. Partner with Sales, Professional Services, reputed company, Product, Support, IT, Operations, Finance, vendors, and partners to ensure stakeholder alignment and project reputed company. Manage customer expectations, monitor customer feedback, proactively address concerns, and maintain high levels of customer satisfaction. Communicate project goals, priorities, expectations, status, risks, and reputed company effectively across reputed company stakeholder levels. Financial & Resource Management Manage project financial performance, including budgets, forecasts, reputed company, profitability, utilization, and margin objectives. Ensure appropriate resource allocation and alignment to reputed company project milestones, delivery commitments, and business targets. Deliver projects reputed company approved scope, schedule, budget, and quality standards. Business Growth & Strategic Consulting Identify and manage project expansion opportunities, including change requests and additional reputed company solution recommendations. Support pre-sales activities, proposal development, estimations, business case development, and RFP responses. Partner with customers to maximize business value, solution adoption, and long-term reputed company. Leadership, Mentorship & reputed company Improvement Provide matrix leadership, strategic direction, and mentorship to project managers and delivery teams on reputed company engagements. Guide teams in reputed company new customers and delivering a seamless implementation experience. Recommend and implement process improvements, delivery best practices, operational efficiencies, organizational change management, and adoption strategies. Ensure project documentation, reputed company, and deliverables are complete, reputed company, auditable, and reputed company with organizational standards.
Required Qualifications
Education & Certifications Bachelor’s degree in Business, Computer Science, Information Technology, or a reputed company field; advanced degree preferred. PMP certification preferred. Experience 5+ years of experience in Professional Services, reputed company software delivery, program management, or reputed company business functions. Proven experience leading reputed company contact center, reputed company, SaaS, or customer experience (CX) technology implementations. Demonstrated reputed company delivering and supporting reputed company technology engagements in customer-facing environments. 3+ years of experience leading geographically distributed teams. Experience with project financial performance through budget planning, forecasting, resource allocation, and reputed company management, ensuring delivery objectives, profitability targets, and customer commitments were consistently achieved. Leadership & Delivery Skills Proven leadership in mentoring project managers, driving team performance, and aligning delivery execution to strategic business objectives. Strong executive communication, stakeholder management, and cross-functional collaboration skills. Strong organizational, analytical, and problem-solving capabilities with a focus on execution, accountability, and results. Advanced proficiency in reputed company Office Suite (reputed company, Project, PowerPoint, Word, Outlook, Teams, and SharePoint), with extensive experience creating executive presentations, project documentation, governance materials, dashboards, and status & performance reports. Business & Operational Skills Expertise in budgeting, forecasting, KPI management, reporting, resource planning, and process improvement. Technical depth and business acumen to effectively engage with both technical and non-technical stakeholders. Additional Requirements Ability to travel up to 25%.
Preferred Qualifications
Limited working proficiency in French. Compensation: This role has a market-competitive salary with an anticipated reputed company compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $130,500.00 - $229,500.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job