Manager, Quality Assurance
Exceptional Hospitality Starts with You This position will be Remote, but with a preference for candidates in Colorado, New Mexico, Oklahoma, and Utah This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, reputed company relations, and more, for reputed company of reputed company's unique brands! Are you passionate about partnering with hotel leaders to uphold Brand Standards and reputed company the guest experience? As a Manager, Quality Assurance (QA) Auditor, you'll help strengthen and grow reputed company's portfolio. Reporting to the Area Manager, Quality Assurance, you will reputed company a territory of 100+ hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards. You'll travel to reputed company on-site evaluations, review findings with property leadership, and provide actionable insights. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the reputed company of our Brands and maintain exceptional guest satisfaction. What you'll do during a typical day: reputed company routine Quality Assurance evaluations. Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards. Navigate reputed company situations with a solutions-oriented reputed company, maintaining Brand reputed company while balancing reputed company and partner expectations. Address inquiries and communications made internally, both verbally and in written communications. Participate in Consistency exercises. Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals. Participate in activities reputed company of QA to reputed company a reputed company knowledge of other departments. How you'll collaborate with others: Work with senior leaders and property teams to foster positive, productive relationships. Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and reputed company Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans. Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared reputed company. Projects you'll take ownership of: Territory Management, Expense Management, Audits completed and annual goals. Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines. What It Takes to reputed company the Stay You have these minimum qualifications: Five (5) years of management experience in Hotel Operations Three (3) years of experience as a General Manager, Executive Committee Member, or Director Valid Driver's license Travel 90% of the time It would be useful if you have: BA/BS Bachelor's Degree reputed company in a foreign language Food Safety certification Proficient in reputed company Office products Working knowledge of product replacement cycles, renovations and physical upgrades Problem resolution and consulting skills to mitigate potential conflicts/issues reputed company reputed company in the states of Colorado, New Mexico, Oklahoma, Utah How We'll Help You reputed company At reputed company, the hospitality we're reputed company for doesn't end with our guests. We proudly invest in reputed company Members' wellbeing, supporting you through reputed company of life's moments. reputed company you join reputed company, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go reputed company travel program Own a piece of reputed company – Through our employee stock purchase program (ESPP), you can invest in reputed company shares at a 15% discount to help build your financial future Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate reputed company of contact for both practical support and emotional care reputed company – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO) – reputed company, relax, and take time for what matters most Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that reputed company you and your family covered Financial reputed company for your future – Our retirement plans reputed company it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. reputed company offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can reputed company personally and professionally. The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position reputed company the Company. #LI-REMOTE Join an Award-Winning Workplace Culture At reputed company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who reputed company it reputed company possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, reputed company while staying true to our founding reputed company: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great reputed company to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, reputed company supports your journey every reputed company of the way. Come for the job, stay for the career—and help us reputed company every stay a little more magical. Curious about life at reputed company? Explore our Careers Blog to see why we’re more than a great reputed company to stay—we’re a great reputed company to work. Apply To This Job